Service Advisor

4 weeks ago


Malaysia Jobstreet Malaysia Full time

- Greet customers and discuss their vehicle's issues, concerns, and/or routine service needs.

- Explain the recommended maintenance services, repairs, and associated cost estimates to customers.

- Perform preliminary diagnostics by gathering information on vehicle symptoms and customers' complaints. Answer any questions regarding service/repairs informed by the customers.

- Prepare invoices and explain the detailed work done and actual costs of the services/repairs.

Service Coordination & Scheduling

- Schedule appointments for vehicle service, ensuring optimal time management.

- Prepare detailed work orders for technicians with clear instructions.

- Inform the technicians' findings and recommendations to the customers, notifying them of the work progress from time to time.

Customer Service & Follow-up

- Ensure customer satisfaction by addressing concerns and resolving complaints effectively.

- Understand the vehicle warranty procedures in order to guide customers' vehicles in good order and condition.

Qualification & Experience

- Certificate/Diploma holders from a recognized college/institution.

- 1 to 2 years of work experience as a Service Advisor in the automotive industry is preferred.

- Fresh graduates are encouraged to apply. Candidates with internship experience in an automotive workshop will be given preference.

  • Entitled to additional workshop incentive.
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