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Service Advisor

2 months ago

Malaysia Jobstreet Malaysia Full time
Job Description: Provide exceptional customer service, ensuring satisfaction and building long-term relationships. Greet customers, discuss vehicle issues, and recommend maintenance services. Explain costs and services, answer questions, and prepare detailed invoices. **Service Coordination & Scheduling** Schedule appointments, manage time effectively, and prepare work orders. Inform customers about work progress and notify them of any changes. **Customer Service & Follow-up** Ensure customer satisfaction, address concerns, and resolve complaints. Understand vehicle warranty procedures and guide customers on maintenance. **Qualification & Experience** Hold a certificate or diploma from a recognized institution. 1-2 years of experience as a Service Advisor in the automotive industry is preferred. Fresh graduates and candidates with internship experience in an automotive workshop are encouraged to apply. * Additional workshop incentives available * Opportunity to work with a team and contribute to a dynamic environment