Delivery Operations Manager

3 weeks ago

Malaysia NOKIA Full time

**Family Description**

Supply (SU) covers the configuration, demand, and supply planning, order management, sourcing, production, delivery, and managing the procurement activities towards our suppliers.

**Subfamily Description**

Supply Operations (SOP) comprises the customer facing part of the supply chain. Covers the execution process after order intake as receiving and validating customer purchase order, equipment & service order management, procurement, delivery execution, and invoicing for the customer teams in the markets. Furthermore, SOP contains the management of local distribution and local material availability, and the contribution of pre-sales by providing optimised supply chain solution design and cost baseline.
- Performs supply chain operations.
- Works effectively in a mixed environment and uses best practices and knowledge of internal or external business issues to improve supply chain design.
- Contributes to supply chain processes and execution, profitability and efficiency meeting accurate and timely services and high performance in services to customer operations / customers both in terms of quality and cost efficiency.
- Orders most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.
- Supports pre-sales by evaluating logistics requirements, planning the Logistics and supply chain execution.
- Contributes to logistics planning in relation to CT business management - order intake and revenue execution, inventory Latest Estimates (LE), resourcing.
- Contributes to logistics execution process to meet the CT and Delivery Operations business targets (includes monitor and control).
- Contributes to supply chain execution (Gate 3 / LG 300): Plans project consignment model in close cooperation with Customer Supply Manager.
- Prepares for order: Collects the demand planning, roll-out planning and customer purchase order info from relevant CTs and projects and follow an execution plan for consignment stock in the country.
- Manages order (L*): Hands over the plant-to-plant ordering requests for LC for low volume items. Triggers return process back to source of supply for not needed materials. Manages subcontractor inventory Latest Estimates (LE)vels and give guidance if subcontractors are running on too high.
- Manages inventory: Monitors inventory Latest Estimates (LE)vels in central consignment location to ensure adequate stock levels.
- Product phase in / phase out: Collaborates with Demand Supply Manager to ensure smooth change of versions.
- Shares initial ideas for professional direction of own organisational unit.
- Uses advanced analytical skills to solve complex problems or problems that Delivery Operations not have routine solutions and takes a new perspective.
- Assesses and tracks supply risks and challenges.
- Acts as a professional advisor and mentor for staff / workteam / taskforces.
- May lead projects with manageable risks and resource requirements or small teams, handles day-to-day staff management issues, including resource management and allocation of work.

**Impact**

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

**Scope & Contribution**

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

**Innovation**

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

**Communication**

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

**Knowledge & Experience**

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and

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