Service Delivery Manager
5 months ago
Malaysia
**Experience**: Service Delivery Manager (Application Delivery Manager)
**Skills**:Service Delivery Manager (Application Delivery Manager)
Job Responsibilities & requirements:
- Understand and own every aspect of the service delivery, governance and performance.
- Face to the business for operational services and the initial single point of contact and escalation
for operational service issues.
- Responsible for driving continuous improvements to facilitate “good enough” team output and
elevating overall service experience.
- In collaboration with Product Managers ensure releases and changes are delivered in a
controlled and agile manner.
- Lead the operations of services and products to achieve fit for purpose service levels in
productivity, quality, output and cost.
- May act as squad lead for run squads (ops or devops).
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