Service Delivery Manager

5 months ago


Malaysia IntersoftKK Full time

Malaysia

**Experience**: Service Delivery Manager (Application Delivery Manager)

**Skills**:Service Delivery Manager (Application Delivery Manager)

Job Responsibilities & requirements:

- Understand and own every aspect of the service delivery, governance and performance.
- Face to the business for operational services and the initial single point of contact and escalation

for operational service issues.
- Responsible for driving continuous improvements to facilitate “good enough” team output and

elevating overall service experience.
- In collaboration with Product Managers ensure releases and changes are delivered in a

controlled and agile manner.
- Lead the operations of services and products to achieve fit for purpose service levels in

productivity, quality, output and cost.
- May act as squad lead for run squads (ops or devops).



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