Service Delivery Manager

1 week ago


Malaysia IntersoftKK Full time

Malaysia

**Experience**: Service Delivery Manager (Application Delivery Manager)

**Skills**:Service Delivery Manager (Application Delivery Manager)

Role: Delivery Service Manager

Work location: TPM, Bukit Jalil/ Sunway

Job Purpose

As Delivery Service Manager you are accountable for the operational delivery, governance and continuous improvement of services associated to one or more products (technology solutions) to the business.

Job Responsibilities
- Understand and owns every aspect of the service delivery, governance and performance.
- Face to the business for operational services and the initial single point of contact and escalation

for operational service issues.
- Responsible for driving continuous improvements to facilitate 'good enough' team output and

elevating overall service experience.
- In collaboration with Product Managers ensure releases and changes are delivered in a

controlled and agile manner.
- Lead the operations of services and products to achieve fit for purpose service levels in

productivity, quality, output, and cost.
- May act as squad lead for run squads (ops or devops).

Job Requirements
- Has business domain knowledge.
- Passionate about learning, sharing and further developing‚ best practice and embed it as next

practice to achieve greater impact.
- Good enough instead of perfection.
- Exhibits servant leadership behavior, self-aware leader and a flexible team-player.
- Possess a combination of analytical thinking, hands-on problem solving and a customer-service

mindset.



  • Malaysia IntersoftKK Full time

    Malaysia **Experience**: Service Delivery Manager (Application Delivery Manager) **Skills**:Service Delivery Manager (Application Delivery Manager) Job Responsibilities & requirements: - Understand and own every aspect of the service delivery, governance and performance. - Face to the business for operational services and the initial single point of...


  • Malaysia IntersoftKK Full time

    Malaysia **Experience**: Delivery Manager **Skills**:Delivery Manager ob Responsibilities - Understand and owns every aspect of the service delivery, governance and performance. - Face to the business for operational services and the initial single point of contact and escalation for operational service issues. - Responsible for driving continuous...


  • Malaysia Delivery Hero Full time

    About the opportunity We're in search of a self-driven People Projects & Transformation Specialist who can drive successful HR capital projects. This **1 year contract role** will be situated in either Malaysia or the Philippines and will integrate into our regional People Projects & Transformation team. **Responsibilities**: - Provide project management...


  • Malaysia IntersoftKK Full time

    Malaysia **Experience**: Service Delivery Manager **Skills**:Service Delivery Manager Job Responsibilities & requirements - Face to the business for operational services and the initial single point of contact and escalation for operational service issues. - Change control procedure and processes are in place. Ensures releases and changes are delivered in...


  • Malaysia Delivery Hero Full time

    About the opportunity Central Operations was born in 2017 and is the backbone of operations for Foodpanda in APAC. We are around 1,800 employees internally and more than 4,000 outsourced employees supporting 11 different markets in their respective languages. We would like YOU to join us, check out this video to know us better. WHAT YOU WILL OWN: -...


  • Malaysia Getronics Full time

    Imagine having the opportunity to join an organization that is committed to your professional growth and development. You will be a part of our amazing team where you will have an opportunity to work with other innovative and passionate individuals in a work-life balance environment, where it is fun, challenging, exciting and ever...


  • Malaysia Delivery Hero Full time

    About the opportunity Finance Transformation & Automation Team seeking a highly motivated **Specialist **to help lead and execute key initiatives for Finance, reporting to the Transformation & Automation Manager. **Responsibilities**: - Identify and advise potential areas of automation, providing insights from a technical perspective - Ideate automation...


  • Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...


  • Malaysia United Chinese Bank Full time

    **Responsibilities**: Other responsibilities include: - Lead, build and manage a team of system analysts and developers supporting cards platform and strategic projects across the UOB franchise - Champion the delivery of high quality cards systems design and ensure adherence to global architecture principles, enterprise design principles, security and...


  • Malaysia Two95 International Inc. Full time

    pROJECT MANAGER CHINESE PREFFERRED TRAVEL TO CHINA OFTEN **Role Overview**: - Initiates the project, obtaining authorization to start the project and scope the project. Engages the project Sponsor and Steering Committee - Plans effectively around delivery constraints and optimizes the plan to maximize benefits and minimize risk. Develops the plan within...

  • Branch Manager

    2 weeks ago


    Malaysia AEON Credit Service (M) Berhad Full time

    **Responsibilities**: - To ensure smooth running of the branch day to day operation in meeting branch's and company's goal - To manage overall branch performance ranging from sales, counter service level and cross sell volume - Good understanding of branch standard operation procedures and manage and branch operation in compliance with it - To strategize,...

  • Service Technician

    1 week ago


    Malaysia Jebsen & Jessen Full time

    Position Summary Provide efficient after-sales technical services and support, including assembly, PDI, delivery and commissioning, troubleshooting, maintenance and servicing of equipment and its related parts. **Responsibilities**: - Attend to, with urgency, all service calls and is responsible to provide efficient and reliable scheduled maintenance for...


  • Malaysia Hays Full time

    YOUR NEW COMPANY You will be working for a global leader in insurance broking shared services center who is looking for 2 Operations Broking Managers to be based in Kuala Lumpur. With an aggressive growth plan and the vision to become a better leader in its field, it continues to gain market share over its competitors. YOUR NEW ROLE You will be part of a...


  • Malaysia RecruitFirst Full time

    **Overview**: Job-type Full-Time Job Category Customer Service Industries Services Salary MYR 3,200 - 3,800 /Month **Who you'll be working for**:Logistic company **What requirements you'll need to be eligible**: - 1 year of experience in customer service field **What you'll be doing on the job**: - Attend to customer enquiries regarding delivery...


  • Malaysia CIMB Group Full time

    **Job Purpose ** - Direct report to Solution Delivery Lead. The primary role is to manage IT Infra Services demands & solutioning and work closely with GIS SME Towers to provide Infra services solution according to business needs. Evaluate technology, market trends and industry plus identify prospective impact on business.**Key Responsibilities * Primary...


  • Malaysia State Street Full time

    Who we are looking for Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete...

  • Service Manager

    3 weeks ago


    Malaysia Rentokil Full time

    We are looking for a motivated, dynamic **Service Manager **to join our team based in Butterworth. Your responsibilities will be to manage and control the Service Department in a consistent manner to fulfil the Branch’s contractual obligations while operating within the confines of the service budget. To help to achieve this, we will provide you with a...

  • Project Manager

    2 weeks ago


    Malaysia Hays Full time

    **Your new company** This organisation is a consulting business focusing on transformation, technology and strategy. Their clientele is widely within the financial services industry across the globe. They are looking for strong project managers to lead projects tailored to banking, payments, wealth & investment management, and so on. **Your new role** You...


  • Malaysia Onto Innovation Full time

    Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for...


  • Malaysia Hong Leong Bank Full time

    If you are looking to excel and make a difference, take a closer look at us We are currently seeking Customer Service & Operations Managers to join our Bintangor, Sarawak Branch. Reporting to the Branch Manager, you will be responsible for both the execution and control of branch financial transactions. Will accept and process transactions directly from...