Service Delivery Manager
1 month ago
This job is for a Service Delivery Manager who oversees project delivery, incident management, team leadership, and client communication. You might like this job because it involves strategic planning and cross-departmental collaboration.
Selangor
Full-Time
few hours ago
Job Description- Develop a comprehensive understanding of projects, taking end-to-end ownership, and gaining insights into the scope of delivery.
- Establish and maintain systems, procedures, and methodologies to meet required quality standards and service level agreements.
- Take charge of critical incidents, coordinating with resolution parties, and facilitating effective communication between stakeholders, followed by post-incident reviews.
- Be accountable for service delivery performance, meeting customer expectations, and driving future demand.
- Recommend improvement methods, ensuring timely planning and implementation for service delivery enhancements.
- Provide accurate and regular reports to management on service delivery performance and ongoing projects.
- Lead a software engineering team, overseeing staff recruitment, performance assessment, training, and mentoring.
- Build and maintain positive relationships with customers.
- Foster strong relationships with other teams (client servicing, creative, user experience, and product) and stakeholders to facilitate effective communication between departments.
- Collaborate with technical partners to establish standards for software, infrastructure, and security.
- Ensure projects and services comply with the latest RMIT, Outsourcing, and Security guidelines.
- Hold a Bachelor’s degree (or equivalent) in computer science, information technology, or engineering.
- Possess experience in dealing with 3rd party service providers.
- Demonstrate solid organizational and project management skills.
- Exhibit exceptional leadership skills with the ability to train and guide junior team members.
- Showcase strong customer service and people management skills.
- Have in-depth knowledge of escalation procedures, incident management, resource planning, and other disciplines related to service delivery, including ITIL principles.
- Have a minimum of 3 years of relevant professional experience in a similar role, or 7 years of experience in software development around enterprise and cloud environments.
- Demonstrate solid problem-solving skills and the ability to efficiently manage and prioritize tasks.
- Possess excellent oral and written communication skills.
Project Management
Information Technology
Technology Solutions
Additional Info Company ActivityLast active - 1 hour ago
Experience Level4 - 7 Years of Experience
Manager / Team Lead
Job SpecialisationGeneral IT
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