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Senior Executive, IT Application Support

2 months ago

Malaysia Tokio Marine Insurance Group (Asia) Full time
Senior Executive, IT Application Support

Responsibilities:

  • Manage new change requests on external maintained systems from change request scope definition through implementation across internal, external, and cross-functional teams.
  • Provide first line support to users on all application-related requests/enquiries.
  • Assist in the smooth running of BAU for IT functions.
  • Understand and be familiar with database structure and data contents of various applications.
  • Access databases and perform necessary actions (query, extraction, investigation) to support the BAU operations of the section.
  • Ensure project/dept milestones/goals are met while adhering to approved budgets.
  • Meet and attend to the demand and delivery of data warehouse systems/services.
  • Follow-up and communicate effectively with relevant parties to ensure the project is delivered on time and within budget.
  • Ensure all mandatory project/request documents are properly signed-off and documented.
  • Responsible for performance, availability, and scalability of various applications.
  • Provide IT solutions to meet business needs that align with the Company’s strategic business objectives.
  • Ensure assigned tasks and assignments are completed satisfactorily on time and in compliance with proposals and established standards.
  • Assist in the smooth running of business as usual for IT functions.

Requirements:

  • Degree in Information Technology.
  • Minimum 2 years' experience in IT-related functions.
  • Knowledge of databases (MS SQL, MySQL, Oracle, DB2, etc).
  • Good analytical and problem-solving skills.
  • Effective communication, writing, and interpersonal skills.
  • Good business acumen and organizational awareness.
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