Application Support Engineer

1 month ago


Malaysia Swift Software Full time
Technical Customer Support Engineer (Japanese Speaker)

We are seeking a bilingual Japanese-speaking Technical Customer Support Engineer to assist customers worldwide with Swift operational challenges.

This role requires technical expertise, analytical skills, and excellent communication skills to share knowledge and expertise with customers and colleagues.

The ideal candidate is a team player with a customer-service mindset, able to work independently and remain stress-resistant in a fast-paced environment.

Key Responsibilities:
  • Provide support through phone and web-case to answer inquiries and resolve technical problems.
  • Work with customers to identify the root cause of issues.
  • Generate knowledge articles and participate in defining specifications to enhance product supportability, usability, and reduce complexity.
  • Support other divisions within the company by delivering product presentations and demonstrations.
  • Update and ensure the quality of internal training materials, problem management procedures, and online documented solutions.
  • Participate in service and product improvement projects and drive these initiatives.
Requirements:
  • Degree in IT, Engineering with an IT major, or equivalent.
  • Excellent communication skills, with fluency in both English and Japanese (written and spoken).
  • Strong attention to detail, analytical, and troubleshooting skills to support critical applications and services.
  • A strong drive to solve problems, with a focus on achieving success through solving unique and complex issues.
  • A desire to learn and progress through our extensive product range and service offerings.
  • A team player who is comfortable working in a multicultural environment.
  • Autonomous, driven, self-aware, flexible, and open-minded, with the ability to adapt quickly to changes.
Preferred Qualifications:
  • Experience in a technical customer support environment; experience in Financial Services and Banking systems is a plus.
  • Foundational knowledge of various Operating Systems (Windows, Unix, or Linux) is an advantage.
  • Basic knowledge of Networking protocols (TCP/IP, NAT, routing), Routers, VPNs, and Firewalls.
What We Offer:

We put you in control of your career.

We give you a competitive package.

We help you perform at your best.

We help you make a difference.

We give you the freedom to be yourself.

We are creating an environment of unique individuals with different perspectives on the financial industry and the world.



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