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IT Application Support Executive

2 months ago

Malaysia TIME's group Full time

Help Desk & IT Support (Information & Communication Technology)

We are looking for a driven IT Application Support Executive who will be responsible for providing day-to-day IT applications support for improvement opportunities in alignment with QL Group's long-term goals and short-term wins throughout the digital transformation journey.

Responsibilities:
  • Provide support to internal users and guide them on the daily business applications.
  • Resolve IT application and system issues across the organization.
  • Ensure support requests are carried out, implemented, and monitored to improve the overall operational performance of the customer experience and knowledge.
  • Responsible for reducing incidents and prioritizing customer satisfaction as the major deliverable in compliance with service level agreements.
  • Document problem statements including updating application documentation linked to support activities, develop business cases, and propose solutions for improvements.
  • Identify, communicate, and escalate support risks when needed.
  • Participate in and conduct testing, training, and knowledge transfer to users.
  • Deliver business requirements within agreed timelines while ensuring quality controls and customer satisfaction.
  • Highlight opportunities and conduct deep dives into analytics based on business priority and focus.
What you’ll need to succeed:
  • Candidate must possess at least a Degree or Master in Information Technology or Computer Science.
  • At least 3 - 5 years experience as an application support with good customer-centric skills and a strong passion for customer support.
  • Strong knowledge and experience in supporting Infor M3 ERP (preferably on Supply Chain Management solutions) and/or farm management systems will be of added advantage;
  • Good knowledge and experience in installing and configuring MS SQL Server database or any relational database systems. Knowledge of scripting languages will be of added advantage.
  • Experience in data analysis including management of centralized master data will be of added advantage.
  • Excellent problem-solving skills and experience in testing and troubleshooting systems support activities.
  • Strong critical and analytical thinking skills with attention to detail to analyze support issues and provide appropriate solutions.
  • Self-motivated with the capability to drive goals with good work ethics and discipline.
  • Willing to be based at Bukit Jelutong, Shah Alam.
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