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Customer Care #FreshThisWeek
4 months ago
Job Position: Customer Service SpecialistJob Description: Real-time handling of customer text and phone messages: Provide instant troubleshooting for customers on DJB service platforms (LINE@ / Facebook fan page / company email / Shopee Chat / YouTube channel comments / WhatsApp), creating an excellent service experience. Maintain DJB customer management system: Customer service specialists will frequently operate DJB's customer management system, maintaining and updating the data within. Other tasks assigned by supervisors.Who is this position suitable for? Effective task organization: Ability to handle multiple tasks simultaneously and clarify the order of task processing. Patience and attention to detail: Possess patience and pay attention to details. Empathy: Understand the reasons and emotions behind others' issues, and provide appropriate assistance. Pursuit of learning and growth: You will have opportunities to actively participate in company operations, embracing the high dynamics of a start-up company and growing with the team.Working Hours: Day Shift (Rotating Shift): (Early) 8:00 AM to 4:00 PM (Late) 4:00 PM to 12:00 AMNight Shift (Scheduled Shift): 12:00 AM to 8:00 AMLanguage Requirements: Mandarin & EnglishSkill Set: Typing in Chinese: 75-100 words per minute Job Skills: Handling customer complaints, product introductions and sales explanations, operating spreadsheet softwareOther Requirements: Basic Requirements: Familiarity with office software operations (Excel, Word, Google Drive, various documents), good communication skills, good emotional intelligence management Bonus Requirements: Experience in start-up industries, over 1 year of customer service experience, knowledge of Japanese, Korean, and other languagesVacation Policy: Rotational rest days
