Head Of Workshop

1 month ago


Malaysia GatedTalent - Connecting Top Executive Search Firms And Executives Full time

An executive recruiter is looking for a Head Of Workshop.

Primary Responsibilities:

  • Lead, organize and manage day to day function of the service centre to achieve the intake (units) and financial targets.
  • Ensure quick and efficient business process and standard operating procedures for the service centre in line with the policies and direction from the Region Heads Service Marketing, Customer Service and other supporting functional departments.
  • Establish and implement key customer retention activities such and other key activities by supporting departments.
  • Establish and implement effective customer satisfaction and retention process and activities.
  • Handling of difficult and serious complaint customers.
  • Develop good program and system to monitor team members performance and achievement.
  • Other duties as assigned by superior.

Additional Responsibilities

  • Support relevant activities from other divisions.
  • Provide on-the-job training to new staff and apprentices.

Knowledge, Skills and Requirements:

  • Possess at least certificate, or diploma in Automobile Engineering.
  • Ability to manage, organize and lead a team of technicians, service advisors and workshop staff.
  • Possess good business acumen and abilities.
  • Able to execute, monitor and make status report in projects and activities initiated by Head Office.
  • Must have at least 3 years relevant working experience workshop executive or supervisory level.
  • Work requires willingness to work on a flexible schedule.

#JPKR

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