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Quality assurance analyst

1 month ago

Petaling Jaya, Malaysia Teleperformance Full time

Overview:Job Summary**If you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you**Qualifications:**Main Requirements**:- **Bachelor’s degree** or **equivalent diploma** in any discipline- ** Minimum 1 years’ experience** **as QA in call center- Must be proficiency in **English & Mandarin **in terms of written, reading and speaking- Able to **start work immediately** is preferred.**Responsibilities**:**Key Responsibilities**:- Conduct root cause and other data analysis- Conduct QA evaluations per client requirements and provides QA progress reports to team lead- Act as escalation point of contact for process questions, issues and resolution- Act as Subject Matter Expert (SME) for QA evaluations- Participate as project team member in problem prevention and continuous improvement projects

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