Sales & Support Executive (Hong Kong Market)

1 month ago


Malaysia iGroup Full time

This job is a Sales & Support Executive for the Hong Kong market. You might like this job because you'll have the opportunity to work in sales and support, and train customers on SaaS products. It requires a degree, IT savvy skills, and fluency in English, Cantonese, and Mandarin. Working in Subang office 9am-6pm.

Full-Time

few hours ago

Job Description

iGroup Asia Pacific Limited is a company that aims to be a one-stop shop for information products and library technologies. Our ability to provide a full spectrum of related products and services with localized support from each of our regional offices, establishes us as the key information industry partner in the Asia Pacific region. 

As part of our growing company, we are seeking for a dedicated, hardworking, and passionate about providing solutions to customers to join us to take care specifically on our Hong Kong market. 

Responsibilities:

  • Seek for new prospects (outbound) with various resources at your own knowledge
  • Prospecting, qualifying, managing, and closing sales opportunities within the assigned territory
  • Provide Presentation and conduct product sales demo
  • Work as a team to achieve individual and group sales target

Support Role:

  • Deliver virtual or onsite product training sessions to customers
  • Consult with customers on best practices for their organization’s usage of the product
  • Responsible for performing customer needs and solution finding sessions
  • Identify needs for additional features and training that enhance customer success and retention
  • Speak with power users in the organization and identify opportunities for expansion of account usage
  • Familiarity with SaaS product and ability to employ strategies in online environments
  • Perform additional duties as assigned

Requirements:

  • Minimum a Degree Holder. 
  • Must be IT savvy and familiar with SaaS products.
  • Good analytics and problem solving skills.
  • Good interpersonal and communication skills.
  • With a minimum of 2 years working experience in Sales and/or Customer Support role preferred. 
  • Must be able to converse and write well and clearly in English language. Able to speak in Cantonese and Mandarin will be an added advantage. 
  • Willing to work at SS15, Subang office for 5 days (9am-6pm). 
  • Candidates who are able to start immediately will be given preference. 

Only shortlisted candidates will be notified. 

Job Requirements
  • Minimum a Degree Holder. 
  • Must be IT savvy and familiar with SaaS products.
  • Good analytics and problem solving skills.
  • Good interpersonal and communication skills.
  • With a minimum of 2 years working experience in Sales and/or Customer Support role preferred. 
  • Must be able to converse and write well and clearly in English language. Able to speak in Cantonese and Mandarin will be an added advantage. 
  • Willing to work at SS15, Subang office for 5 days (9am-6pm). 
  • Candidates who are able to start immediately will be given preference. 
Skills

Information Technology

Software As A Service (SaaS)

Problem Solving

Interpersonal Communications

Customer Support

Company Benefits

Opportunity to travel to Hong Kong, China, and Thailand

Health Care

Dental, medical, optical allowances

Hybrid Work Arrangement

We promote flexibility and productivity, with less time spent commuting

Additional Info Company Activity

Last active - few hours ago

Experience Level

1 - 3 Years of Experience

Junior Executive

Job Specialisation Company Profile iGroup

The iGroup (Asia Pacific) Limited is a Hong Kong-registered multinational organization with offices spanning over 20 countries in the Asia-Pacific region with a total workforce of over 1,500.

We are on an unwavering mission to be Asia’s most loved job search platform; helping people discover any job with any employer in the market.

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