Key Account Manager

2 months ago

Malaysia ShopBack group Full time

ABOUT US

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 40 million shoppers across 11 markets.

ShopBack Malaysia, a key regional hub, offers a unique platform for career growth, innovation, and collaboration with regional opportunities across Finance, Operations, Creative Design, Marketing, and Sales.

Join a team that values collaborative culture embracing diversity, creativity, and cross-cultural experiences and the opportunity to work with markets including Singapore, Australia, Hong Kong, Germany and more

==========

As a Key Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

The role is based in Malaysia, and will manage a portfolio of Singapore merchants.

Responsibilities
  • Deliver key value proposition to merchants, driving demand for adoption of best practices
  • To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance
  • Identify feedback, trends and motivations from merchant engagements to develop our internal best practices
  • Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome
  • Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights
  • Owning a strong pipeline of retention and consistent delivery of merchant success and milestones
  • Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach
Requirements
  • Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains
  • Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data
  • Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business
  • Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.
  • Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key
  • Must be comfortable with C-level negotiations and have relationships with top decision makers.

Perks

- Candid and open culture - all the way to the top

- On-the-job learning with structured training

- Talented and driven teammates across the world

- Transparent career progression paths and coaching support

- Fun-filled activities and celebrations all year round

- Competitive compensation and stock options

- Hybrid working and work-from-anywhere benefit

#J-18808-Ljbffr

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