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Customer Service Representative A

1 month ago

Kuala Lumpur, Malaysia The Cigna Group Full time
The job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Delivers basic technical, administrative, or operative Customer Service tasks. Performs simple data entry, sorts requests, and maintains files. Understands simple instructions and procedures. Performs Customer Service duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions. Entry point into professional roles. Incumbent is in the Customer Service Associate Representative A role.

  • Receives requests by mail, telephone, live chat or in person regarding insurance claims/policies.
  • Responds to inquiries from policy holders, brokers, providers and/or others for information and assistance.
  • Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
  • Mails or routes claim forms and supporting documentation to various units for final processing.
  • Position requires excellent interpersonal skills, ability to understand and interpret policy provisions.
  • Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
  • May seek assistance with complex customer services issues.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

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