Business Operations

3 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan BTC Sdn Bhd Full time
Job Description

Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)

 



An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office.

 



Key responsibilities include:

  • Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries
  • Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
  • Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
  • Proactively analyse information from a range of data sources to understand common issues and process related gaps
  • Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well
  • Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
  • Good communication, leadership and stakeholder management skills

 



If you are interested, please send your CV to lai@btcrecruitment.com for a confidential discussion.

 



Visit www.btcrecruitment.com today.

 



Please take note that only shortlisted candidates will be notified.

 



#BusinessOperations #CustomerSupport #ContinuousImprovement #Strategies #Operations #Leadership #Career #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia



Requirements




Requirements
Information Technology, IT, Design, Manufacturing, SOC, IT Security, Supply Chain, Purchasing, Manager, Solution Architect, Software, Java, Engineer, Finance, Sales, Corporate Finance, CV, Career, Jobs, Jobseekers, btcmalaysia, btcrecruitment, jobs Malaysia, Malaysia, Selangor, Kuala Lumpur, Japan, Japanese, Glove, Operations, Services, Director, SAP, Purchasing, Consultant, PreSales, SAP Basis, Procurement, Regional, MNC, Investment Bank, Banking, Financial Institution, DevOps, Engineer, HOD, C Level, Managerial, Supervisor, Career, Malaysian, Intern, Internship, Teh Tarik, Teh Tarik Malaysia, Intern, Fresh Graduates, Admin, Clerk, Indoor Sales, Sales, Car Detailing

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