Sales Manager

3 weeks ago


Petaling Jaya, Malaysia MERCURE Full time

Job Description


To manage portfolio of accounts in the Corporate segments to ensure all revenue goals are achieved or exceeded for the Hotel and AccorHotels To maximize revenue by selling all facets of the Hotel to previous, current and potential clients To develop and participate in sales and business strategies to drive business growth relevant to the business objectives of the Hotel To identify major prospects and formulate action plan and sales strategy with the objective of servicing and converting potentials to business clients To handle guest complaints as and when required and take necessary actions to rectify and carry out service recovery To work closely and follow up with the relevant department on guest needs and ensure excellent service is provided to guest To ensure that the set forth sales target is met System proficiency – to have full knowledge of Opera and Delphi Relationship with co workers – to maintain harmonious relations with co-employees Discreetness – to be able to keep confidential matters. Creativity – to find creative ways and means to improve present practices, procedures or methods Administrative skills – to be able to maintain files properly Sales calls – to accomplish minimum 6 sales calls daily Weekly report – plan and submit report for incoming week latest by every Saturday Business entertainment – able to identify potential accounts, have business entertainment and to be justified with productivity Sales blitz – able to identify potential market / areas and conduct sales blitz Selling skills – able to gather company profile, identify clients’ needs and wants and convert into buying accounts Submission of reports – to submit specific reports on time Communication skills – maintain good communication skills with internal and external customers Business communications – to conform with standard business writing and professional verbal communications Account management – to manage the account well. Have in-depth knowledge of the accounts and input all relevant information into Delphi Area management – to have in-depth knowledge of the market trends and current events of the area of responsibility Feedback – to seek the opinion of the clients and disseminate information to department concerned Handling guest’s complaints – to be able to handle guest’s complaint properly Site inspection – to be able to conduct a site inspection properly

Work Experience

Knowledge and Experience

Diploma or recognized professional qualification in Hotel Management, Business Administration Management 3 to 4 years of working experience in Sales team of a reputable 4 or 5 star Hotel property, preferable in capacity of Senior Sales Executive/Assistant Sales Manager Experience in sales for Corporate/Government/Catering/MICE segmentation Possess established business network and accounts in Corporate/Government/Catering/MICE segmentation Technically competent in sales and/or marketing, excellent business acumen, analytical and leadership skills High level of integrity and dependability with a strong sense of urgency and results oriented

 Skills

Fluent in English and Bahasa Malaysia (written & spoken) Well verse in Microsoft Word, Excel, PowerPoint, Outlook, Opera, Sales & Catering systems Presentation skills Have the ability to prioritize workload assignments Team work A well-organized & initiative person Able to work independently Pleasant and mature personality Diversified, innovation, creative planning & strategies Strong in problem-solving and resolve conflicts Analytical and prompt in action Excellent communication skills High sense of integrity Able to deal with workplace stress

Benefits
Attractive remuneration package 5 working days Talent development opportunities Corporate social responsibility activities


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