HR Shared Services Representative, Senior

Found in: Talent MY C2 - 2 weeks ago

George Town, Malaysia Zebra Full time

Remote Work: Hybrid


Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The HRSC Representative Senior is responsible for providing support to employees, managers, HR and payroll colleagues. The support is provided in a timely and professional manner. The HRSC Representative Senior uses different systems, has good communication skills, thorough knowledge of company benefits, HR policies, procedures and programs. HRSC Representative Senior supports all HR processes such as onboardings, changes and terminations of employees and contingent workers. HRSC Representative maintains employee records according to the legal requirements and provides support with audit. Maintains effective communication with other team members within the HRSC.


Responsibilities:
  • Serve as a first point-of-contact for current and former employees - answer questions on HR policies and/or processes, provides required documentation
  • Onboarding activities – from acceptance of offer to 1 st day induction (offer/contract preparation, background checks, communication with the candidate – onboarding activities; first day expectations, orientation session, communication with the manager on the new hire)
  • Communicate with the stakeholders by email, phone or in person. Treats all stakeholders with respect, understanding and sensitivity, in line with the HRSC standards.
  • Serve as an escalation point for HRSC Representative level I and level II on complex cases such as employee relations etc.
  • Engage with the appropriate stakeholders for the resolution of complex cases
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems
  • Works closely with the payroll department and subject matter experts in HR to troubleshoot and resolve employee problems
  • Follow through to ensure that each case is fully resolved
  • Utilizes the different HR systems to answer employee questions
  • Documents all emails, calls, and walk-ups in real-time within the HR Service Center’s case management software application
  • Provide support, coaching and training to HRSC Representative I and II as needed to ensure proper understanding and execution of HRSC activities
  • Pro-actively identify opportunities for processes, policies and procedures improvements. Engage and collaborate with the appropriate stakeholders across HR & other function (e.g. HRBPs, CoEs, Payroll, IT, etc.) to drive the appropriate agreed changes
  • Maintain employee records (both manually and electronically), acting as a 'system administrator' for the HR system.
  • Engage with the appropriate stakeholders for the resolution of complex cases, comes up with solution options based on their knowledge and experience
  • Builds in-depth country/regional knowledge of labor law and working rules (including visa requirements, attendance and absence management, legal requirements for probation and notice periods and more).
  • Provide benefit support - Communicate with the CEOs or provider directly to resolve issues. Employee support in solving their questions and finding solution. Responsible for complex cases and decision making
  • Leads Induction trainings, system trainings and new process trainings to the employees, managers and the rest of HR and payroll colleagues.
  • Provide internal / external audit support, e.g. collection and preparation of supporting documents
  • Participates in projects across HR organization
  • Assists stakeholders with project management support. The support will vary based on stakeholder or the project. It could be a one-off project or ongoing initiatives. May create project documentation from scratch with oversight from stakeholder. Schedules/coordinates intake meetings with stakeholder to understand scope of project.
  • Develop content and policy as needed (PowerPoint presentations, process design, policy etc.) with oversight from stakeholder.

Qualifications:
  • Requires a HS diploma or GED; Associate’s degree a plus

  • Minimum 4 years of previous experience, of which minimum 2 years in HR environment required. Experience in TA, Benefits, customer service is a plus.

  • Excellent verbal and written communication skills
  • Team player
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Must possess a professional and friendly attitude and be able to develop a rapport with employees via email, over the phone and in person
  • Ability to independently execute an action plan following documented policies and procedures
  • Able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Ability to assess employee issues and apply the appropriate procedure, policy or define the appropriate escalation points
  • Ability to learn and navigate new software quickly
  • English & Mandarian compulsory 


To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.

  • Duty Manager

    7 days ago

    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service - Ensure correct communication between Front...

  • Sr HR Business Advisor

    Found in: Talent MY C2 - 2 weeks ago

    George Town, Malaysia Dexcom Full time

    Summary: As a Senior HR Business Advisor at Dexcom Malaysia, you will play a crucial role in supporting and partnering with business leaders to drive the organization's strategic objectives. You will be responsible for providing comprehensive HR advisory services, fostering a positive work environment, and ensuring the effective implementation of HR...

  • Service Crew

    2 weeks ago

    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    **Position Overview**: **Responsibilities**: - Greet and welcome guests in a friendly and courteous manner. - Present menus to guests and provide detailed information on menu items, including specials and beverage options. - Take accurate food and drink orders from guests and ensure prompt and accurate entry into the POS system. - Relay orders to the...

  • HR and Payroll Service-assistant Manager(Based in

    5 days ago

    George Town, Malaysia MSS Recruitment Full time

    **Responsibilities**: - Report to HR Service - Manager - Oversee payroll operations in assigned regional markets. - Manage a team of payroll officers to be responsible for complete payroll processing - Ensure that payroll is processed accurately, in compliance and in a timely manner - Assist superior to develop, implement, and review operational policies,...

  • Guest Service Representative

    5 days ago

    George Town, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** 24020608 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia ดูบนแผนที่ **ตารางการทำงาน**...

  • Human Resource Manager

    2 days ago

    George Town, Malaysia Agensi Pekerjaan UniTalent (Recruitment Agency) Full time

    **Job description** Responsible for the full spectrum of Human Resource function including recruitment and selection, compensation and benefits, payroll processing, performance management, employee relations, industrial relations as well as office administrative duties and other HR related supported services. To lead the team of HR representatives in the...

  • Client Services Representative

    Found in: Talent MY C2 - 2 weeks ago

    George Town, Malaysia Matthews International Full time

    POSITION SUMMARY Coordinates projects from estimation to completion, or a sub-part of the project cycle, for assigned client(s). Under the direction of the client project team and/or Management serves as a day-to-day contact on current projects for clients, internal departments, and vendors. Resolves straightforward problems using established...

  • Client Services Representative

    Found in: Talent MY C2 - 2 weeks ago

    George Town, Malaysia SGK, INC Full time

    SGK is a global packaging and brand experience company. From idea to implementation, we deliver packaging solutions and brand experiences that give brands the freedom to speak louder, scale faster and grow stronger. We simplify marketing and amplify brands to deliver value. SGK is a Matthews International company. POSITION SUMMARYCoordinates projects from...

  • Audit Senior

    Found in: Talent MY C2 - 2 weeks ago

    George Town, Malaysia Mazars Asia Full time

    About this positionLooking for a career move? Mazars, the smart choice.To experienced auditors who are looking for a collaborative work environment that creates shared values, you are welcome to join us and build an expansion of your audit & assurance career at Mazars.Work in our close-knitted audit team and experience the diverse opportunities will equip...

  • Guest Service Representative

    5 days ago

    George Town, Malaysia Marriott International, Inc Full time

    **İş Numarası** 24020608 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott International, fırsat...

  • Business HR Assistant

    5 days ago

    George Town, Malaysia EPS Ventures Sdn Bhd Full time

    **Position title: Business HR Assistant** **Internship duration: 3 - 6 months** **Job responsibilities**: - Administrative support: Assist with various administrative tasks such as data entry, documentation, scheduling meetings and etc. - Market entry analysis: Assist in evaluating new markets or expansion opportunities. Conduct market research, analyze...

  • Guest Service Representative

    5 days ago

    George Town, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24020608 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management **Bienvenue dans la famille** - Quel meilleur endroit...

  • Restaurant Outlet Manager

    7 days ago

    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    **Experience**: 3-5 years of handling the outlet - **Responsibilities**:_ - Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Understands...

  • Senior Analyst

    Found in: Talent MY C2 - 2 weeks ago

    George Town, Malaysia Infineon Technologies Full time

    In your new role you will: Support Shared Service General Ledger (GL) activities and processes. Execute and ensure timely month end closing activities. Support auditor in both internal and external audits. You are best equipped for this task if you have: Strong communication and good interpersonal skill. High integrity, pleasant personality with a...

  • Guest Service Representative

    5 days ago

    George Town, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24020608 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Bienvenido a nuestra familia** - Como líder a...

  • Guest Service Representative

    4 days ago

    George Town, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24057964 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Bienvenido a nuestra familia** - Como líder a...

  • Guest Service Representative

    Found in: Talent MY C2 - 2 weeks ago

    George Town, Malaysia Courtyard by Marriott Full time

    Type de Poste Non-Management Bienvenue dans la famille Quel meilleur endroit pour faire ses marques qu’au sein de l’un des chefs de file de classe mondiale de l’industrie du voyage? Si vous avez des capacités naturelles de communication et si vous aimez travailler avec les autres, nous vous accueillons au sein de notre famille...

  • Senior Administrative Services

    Found in: Talent MY C2 - 2 weeks ago

    George Town, Malaysia Motorola Solutions Full time

    Job Description Supporting MD & DMD office Support on any site event - town hall, Amcham & GMOS activity etc. Supporting DMD day to day calendar - request for meeting Supporting DMD on claims - travel & others  Supporting site / dept. budget for Supply Chain - directly involved with Finance Tracking on BCP update - worked with on...

  • Guest Service Representative

    5 days ago

    George Town, Malaysia Marriott International, Inc Full time

    **職務編號** 24020608 **工作類別** Rooms & Guest Services Operations **地點** Courtyard Penang, 218D Jalan Macalister, George Town, Penang, Penang, Malaysia 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理**...

  • Senior customer care advisor

    Found in: beBee S MY - 4 weeks ago

    George Town, Malaysia Clarivate Full time

    We are looking for a Senior Customer Care Advisor to join our service account management team in Penang, Malaysia. This is an amazing opportunity, reporting to Customer Care Senior Manager.  This role is responsible for developing long-term customer relationships that drive customer retention, portfolio expansion and overall satisfaction. About You –...