Front Desk Officer

Found in: Talent MY C2 - 2 weeks ago


George Town, Malaysia Hastings Deering Full time

Company :

Sime Darby Beyond Auto Sdn. Bhd.

Responsibilities

Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner. Log all customer complaints and queries received into the department via fax, letter, e-mail, internal form and telephone. Investigate and take appropriate action or make recommendations in response to customer complaints and inquiries. Effectively communicates with customers by composing accurate, prompt and effective replies to letters, faxes and phone calls. Progress all existing customer issues and update the status to management and customers regularly. Interface with other departments as necessary to insure customer complaints or service requests are being attended to in a timely manner. Follow up with customers to ensure satisfaction. Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements. Classify and then analyse complaints to identify reoccurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.

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