Junior Customer Support
4 weeks ago
Founded in 1996, Info-Tech is a next-generation global technology company that helps businesses of all sizes and in all industries to transform their HR operations into the digital age that will propel their productivity growth to a new level.
Started off with Windows-based HR System and along the way, the company grew in its reputation and customer base. As economy changes and trend moves forward, we saw an opportunity to evolve from Window-based software to a Cloud Human Resource Management Software (HRMS) and the Cloud-Based HRMS software was successfully launched in Singapore in 2014. The company continued in its expansion and set foot into Malaysia, India, Hong Kong and Australia.
As of 2021, Info-Tech is serving more than 20,000 customers, manages more than 500,000 employees' payroll, and has a team of more than 300 employees.
The Role
Your responsibilities will include:
- Provide support to end users on inquiries to HRMS/ Accounting Software via phone call/email / remote assistance.
- Provide Software technical assistance, troubleshoot and resolve issues
- Perform data migration works
- Conduct product (Software) training to end users
- Resolve customer technical issues in a timely & professional manner
- Involve in ad-hoc projects, pre-implementation discussions
Ideal Profile
- Candidate must possess at least an SPM with relevant qualifications equivalent to the field required.
- At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop support / Accounting / Finance system is preferred.
- Fresh graduates are encouraged to apply.
- Strong IT and Software troubleshooting skills is an added advantage.
- Proficient in Microsoft Office software.
- A team player who is dynamic with a mature personality, independent and able to work under pressure.
- Ability to multi-task and work independently in a fast-paced environment
- Applicants must be willing to work in Q Sentral.
What's on Offer?
- Work alongside & learn from best in class talent
- Join a market leader within HR Tech
- A role that offers a breadth of learning opportunities
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