Collection Specialist

Found in: Talent MY C2 - 1 week ago


Petaling Jaya, Malaysia KONE Full time

What will you be doing

Resolving and supporting FL in solving complicated collection cases.

Performing dispute root cause analysis and corrective actions from an end-to-end perspective.

Depending on the local requirements the first collection contact may be carried out physically.

Transactional tasks for accounts retained in FL responsibility.

Dispute management routing for agreed retained accounts.

Recording invoice disputes into collection and dispute management solutions as they arise.

Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution.

Applying Collection strategy for agreed retained accounts.

Conducting the collection calls to customers in a structured way.

Requesting promises to pay from customers as part of collection contacts and recording the given promises.

Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.

Are you the one?

Minimum Degree in Finance/Accounting or relevant field.

Experience in SAP and familiarity working in a Shared Service Environment is an added advantage.

Possesses a service mindset to collaborate and partner with our stakeholders.

Able to work in a fast-paced environment.

Excellent verbal and written communication skills in English, including active listening.

Must be able to work in a fast-paced environment. Maintaining a positive attitude and providing exemplary customer service is essential – a positive experience for the customer results in a positive experience for all.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, and also be able to work in a team.

What do we offer?

Career progression and opportunities within a global organization.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

You are surrounded by fun colleagues and a lively working environment within the Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry. 



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