IT Service Desk

Kuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...

Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise...

Our Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...

**The Opportunity** An exciting Service Desk role has just become available at one of Australia's most respected global insurance. Our client is growing their team of Desk side Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

As a Senior Service Desk Team Analyst, you will support the operational execution of the Global Service Desk to ensure dentsu provides exceptional Customer Service. Working with market-leading ITSM Service Management tools, you will be part of the Global Service Desk that supports dentsu offices across APAC. Supporting the latest technologies within a...

**_Job description:_** Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions. Ensure end-to-end service delivery for digital workplace devices and their enablement. Advise users on the appropriate course of action. Monitor issues from start to resolution. Escalate, if needed, unresolved problems to a higher...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service....

**Requisition ID** 50353 **Position Type** FT Permanent **Recruiter **#LI-CST1 **Posting Type** LI **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of...

**JOB DESCRIPTIONS**: - Regularly monitor, review, and analyze operational and performance based metrics to determine/recommend opportunities for improvement and/or training initiatives - Ensure Shift Leads (Day, Swing, and Mid shifts) are apprised of the service level performance (metrics), planned/unplanned outages, ongoing Engineering initiatives, and...

We currently have an opportunity for an Associate Service Desk Analyst to join our Global ICT Team in GBS KL. This role requires you to work rotating shifts, 7am to 4pm, 9am to 6pm or 12.30pm to 9.30pm.  Work Location : 1 Powerhouse ( Bandar Utama)  Reporting to : ICT Service Desk Team Lead  Key responsibilities Provides resolutions...

**Tech Service Desk Lead** **-** **(**230001S5**)**- Drive collaborative discussions within the team, challenge thought processes, and monitor staff performance and resource utilization by assessing and analysing opportunities to optimize the operational environment. - Review, assess, and provide feedback on support vendor performances via weekly meetings...

**The Opportunity** An exciting Service Desk role has become available at one of Australia's most respected global insurance companies. Our client is growing their team of Deskside Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...

**Job Title**: PE - Service desk - Cantonese **Job Location**: KL, Malaysia **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group -...

Requisition ID 50353Position Type FT PermanentRecruiter #LI-CST1Posting Type LI   About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the...

Based in their Puchong office, the prospective employer is the sole distributor in Malaysia (online and offline) for some China products. You will be in charge of only Malaysia E-commerce in 3rd Party platforms (Shopee and Lazada (with TikTok to be added later). You will report directly to the Director of the company. Essentially, the core scope of...

**Duties and Responsibilities** - Document, track and monitor issues to ensure accurate and timely resolution. - Install new workstations, printers and tech equipment - Repairing and replacing equipment as necessary - Document and log technical, system issues and provides solutions to end users - Responding in a timely manner to service issues and requests...

Position Description: The Global IT Service Desk Analyst position requires an enthusiastic, dependable, and reliable individual who has previous Helpdesk experience (3 year min.). Customer focused, the successful individual must be polite, approachable, and able to keep calm under pressure in addition to being willing to learn new technology skills....

Job summaryAssisting the Front Office Manager in managing the front office department and supervising staff Ensuring efficient check-in and check-out processes Maximizing guest and employee satisfaction and improving department's financial performanceJob seniority: entry levelResponsibilities Maintain customer service and front office goals Manage daily...

We are urgently looking for **Mandarin Speaking Service Desk Analyst** **Role**: IT service desk analyst **Role Type**: 12-month contract( Renewable) **Job Location**: Mid Valley, Kuala Lumpur, Malaysia **Job Summary**: Provide Level 1 IT support to End-User, covering across Applications, Laptops & Desktops, User Account Management and other areas...

Provide audit trail of all problems and resolutions (problem description, troubleshooting steps taken, resolution) through the use of Salesforce and other support tools. - Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways to meet customer service and Global Test Center Support...