Service Desk Analyst
2 weeks ago
Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region. As a Service Desk Team Analyst in our Kuala Lumpa office you will support the operational execution of the Global Service Desk to ensure DAN provides exceptional Customer Service. Working with market leading ITSM Service Management tools you will be part of the Global Service Desk that support Asia, India, Australia and New Zealand. Supporting the latest technologies within a customer centric environment that provides exceptional customer satisfaction, the Global Service Desk provides a digital gateway into service support, providing a high level of first-time fixes to our internal staff.
Dentsu Holdings Malaysia Sdn Bhd (DHS) was founded in 2005, and was previously known as Dentsu Aegis Network Malaysia Sdn Bhd. The company is a leading marketing communications agency in Malaysia, offering a wide range of innovative and integrated services to help businesses reach their target audience and achieve their marketing goals. With a strong presence in the Malaysian market, we have built a reputation for delivering exceptional marketing solutions that drive growth and deliver tangible results for our clients. Over the years, we have had the privilege of working with a diverse range of clients from various industries, including automotive, consumer goods, finance, healthcare, technology, and more.
Bachelor's or Equivalent
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Service Desk Analyst
5 days ago
Kuala Lumpur, Malaysia Datacom Full timeOur Purpose Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities. The Nitty Gritty Role Overview and Objectives The Service Desk Analyst is responsible for ensuring all Incidents or Request are updated in a timely manner The core objectives and responsibilities of the...
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Service Desk Analyst
2 days ago
Kuala Lumpur, Malaysia Verinon Full time**Service Desk Analyst** **Qualification** - At least Diploma in Computer Science/Information Technology or equivalent. - Required skill(s): Microsoft Window OS, Basic Networking, PC Wireless Connectivity, Lotus Notes, Window XP, and Remote Access troubleshooting knowledge. - Knowledge of Lotus Notes mail, MS Outlook - At Least 1 year of experience in a...
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ICT Associate Service Desk Analyst
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia Kerry Full timeWe currently have an opportunity for an Associate Service Desk Analyst to join our Global ICT Team in GBS KL. This role requires you to work rotating shifts, 7am to 4pm, 9am to 6pm or 12.30pm to 9.30pm. Work Location : 1 Powerhouse ( Bandar Utama) Reporting to : ICT Service Desk Team Lead Key responsibilities Provides resolutions...
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Service Desk Analyst(Mandarin Speaker)
6 days ago
Kuala Lumpur, Malaysia Optimum Infosolutions (M) Sdn Bhd Full timeWe are urgently looking for **Mandarin Speaking Service Desk Analyst** **Role**: IT service desk analyst **Role Type**: 12-month contract( Renewable) **Job Location**: Mid Valley, Kuala Lumpur, Malaysia **Job Summary**: Provide Level 1 IT support to End-User, covering across Applications, Laptops & Desktops, User Account Management and other areas...
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Service Desk Analyst
5 days ago
Kuala Lumpur, Malaysia Wipro Limited Full timeKuala Lumpur, Malaysia - Tech Hiring - 3065082 **Job Description**: **Service Desk Support L1** Key skills required for the job are: SD - Service Desk Support-L1, (mandatory) - As an Engineer, you are responsible for providing support for troubleshooting requirements in the Engineering, Infrastructure service or Product/Package Implementation space. -...
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ICT Associate Service Desk Analyst
Found in: beBee S MY - 4 weeks ago
Kuala Lumpur, Malaysia Kerry Full timeRequisition ID 50353Position Type FT PermanentRecruiter #LI-CST1Posting Type LI About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the...
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Global IT Service Desk Analyst
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia CGI Full timePosition Description: The Global IT Service Desk Analyst position requires an enthusiastic, dependable, and reliable individual who has previous Helpdesk experience (3 year min.). Customer focused, the successful individual must be polite, approachable, and able to keep calm under pressure in addition to being willing to learn new technology skills....
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Service Desk Analyst
4 days ago
Kuala Lumpur, Malaysia PowerIT Services Full timeABOUT US We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. ABOUT CLIENT Our client is a Tier-1 System Integrator and global leader in providing IT...
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Service Desk Analyst
2 weeks ago
Kuala Lumpur, Malaysia Tata Consultancy Services Full time**About TCS**: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. **Please find the job description below.** **Job Title**: Service Desk Analyst (English + Mandarin) **Location**: Kuala Lumpur, Malaysia **Expectations from the Role** - Should possess good...
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Service Desk Analyst
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia Tata Group Full timeAbout TCS: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. Please find the job description below. Job Title: Service Desk Analyst (English + Mandarin) Location: Kuala Lumpur, Malaysia Expectations from the Role Should possess good communication...
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Service Desk Analyst
Found in: Talent MY C2 - 2 weeks ago
Kuala Lumpur, Malaysia Tata Group Full timeAbout TCS: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. Please find the job description below. Job Title: Service Desk Analyst (English + Japanese) Location: Kuala Lumpur, Malaysia Expectations from the Role Should possess good communication...
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Service Desk Specialist
5 days ago
Kuala Lumpur, Malaysia AS White Global Pty Ltd Full time**The Opportunity** An exciting Service Desk role has just become available at one of Australia's most respected global insurance. Our client is growing their team of Desk side Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...
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Service Desk
6 days ago
Kuala Lumpur, Malaysia Pickles Asia Sdn Bhd Full time**_Job description:_** Identify and diagnose issues and problems. Categorize and record reported queries and provide solutions. Ensure end-to-end service delivery for digital workplace devices and their enablement. Advise users on the appropriate course of action. Monitor issues from start to resolution. Escalate, if needed, unresolved problems to a higher...
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Service Desk Specialist
2 days ago
Kuala Lumpur, Malaysia EPAM Systems Full timeAs a Service Desk Specialist at EPAM Malaysia, you will play a crucial role in providing essential support to Customer Success Managers and Launch Success Managers by addressing technical inquiries from our clients. This position involves managing day-to-day technical requests, assisting with change requests, analyzing customer data, tracking production...
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Operation Manager
5 days ago
Kuala Lumpur, Malaysia CLL Systems Full time**JOB DESCRIPTIONS**: - Regularly monitor, review, and analyze operational and performance based metrics to determine/recommend opportunities for improvement and/or training initiatives - Ensure Shift Leads (Day, Swing, and Mid shifts) are apprised of the service level performance (metrics), planned/unplanned outages, ongoing Engineering initiatives, and...
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Tech Service Desk Lead
5 days ago
Kuala Lumpur, Malaysia OCBC Bank Full time**Tech Service Desk Lead** **-** **(**230001S5**)**- Drive collaborative discussions within the team, challenge thought processes, and monitor staff performance and resource utilization by assessing and analysing opportunities to optimize the operational environment. - Review, assess, and provide feedback on support vendor performances via weekly meetings...
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L1 Service Desk Support
5 days ago
Kuala Lumpur, Malaysia ASW Full time**The Opportunity** An exciting Service Desk role has become available at one of Australia's most respected global insurance companies. Our client is growing their team of Deskside Support Technicians. You are part of a team responsible for administering and supporting multiple & single domain environments with large numbers of end-users. One of the main...
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Pe - Service Desk - Cantonese
4 days ago
Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time**Job Title**: PE - Service desk - Cantonese **Job Location**: KL, Malaysia **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group -...
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Pe - Service Desk - Cantonese
2 days ago
Kuala Lumpur, Malaysia Cognizant Full time**Job Title**:PE - Service desk - Cantonese **Job Location**:KL, Malaysia **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications - Ticket creation/Categorization / Prioritization - Ticket escalation to respective Support Group - Incident...
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Mgr-front desk
Found in: beBee jobs MY - 1 week ago
Kuala Lumpur, Kuala Lumpur, Malaysia Courtyard By Marriott Full timeJob summaryAssisting the Front Office Manager in managing the front office department and supervising staff Ensuring efficient check-in and check-out processes Maximizing guest and employee satisfaction and improving department's financial performanceJob seniority: entry levelResponsibilities Maintain customer service and front office goals Manage daily...