Pe - Service Desk - Cantonese

Job Title: PE - Service desk - CantoneseJob Location: KL, MalaysiaJob Summary:Providing technical first level support for multiple projects.Receiving end user callsProvide first level resolutions for EUC and Business ApplicationsTicket creation/Categorization / PrioritizationTicket escalation to respective Support GroupIncident resolution and recovery for IT...

**Responsibilities**: - Troubleshoot and resolve technical issues. - Escalate issues to the appropriate level of support as needed. - Document all customer interactions in the ticketing system. - Maintain a high level of customer satisfaction. - Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve complex...

Service Desk Analyst Duration : 6 Months extandable contract (will convert to permanent after one year or before as per performance) Duration : Direct Contract with Client, Salary+ Client benefits Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business Applications -...

**Qualification**: - We only consider fresh graduate or less than 1 year experience. - Any Diploma or Degree graduate can apply - Must be proficient in Cantonese - Training will be provided **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business...

**Qualification**: - We only consider fresh graduate or less than 1 year experience. - Any Diploma or Degree graduate can apply - Must be proficient in Cantonese - Training will be provided **Job Summary**: Providing technical first level support for multiple projects. - Receiving end user calls - Provide first level resolutions for EUC and Business...

Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region Job Title: Service Desk Analyst **Job Description**: - About Dentsu - Led by Dentsu Group Inc. (Tokyo: 4324; ISIN: JP3551520004), a pure holding company established on January 1,...

Job Title: IT Service Desk Analyst **Job Type**: 12 Months, Extendable Job Location: Kuala Lumpur **Job Description**: Responsible for the execution and delivery of IT Helpdesk services, project delivery and end user service excellence. Ensure reported cases are properly closed and meet the SLA between IT and business. Attend tickets on ID/Access...

**Responsibilities**: - Respond promptly to customer inquiries in Bahasa, Cantonese, and English. - Handle and resolve customer complaints in a professional manner. - Ensure customer satisfaction through effective communication and problem-solving skills. - Collaborate with team members to achieve customer service targets. - Maintain accurate records of...

Language: Traditional Cantonese+ English (Local only) Fresh/Experience Diploma +Degree RM 3,800 **Salary**: RM3,500.00 - RM3,800.00 per month Application Question(s): - Are you Fluent in Cantonese, and English Language proficiency (reading, writing, speaking and aural comprehension) **Education**: - Diploma/Advanced Diploma...

**Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Cantonese Customer Service Agent Mandarin or Cantonese Voice Support Fluent both Cantonese and English - SPM, Diploma or Degree holder with...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service english Customer Service Agent Mandarin or Cantonese Voice Support - Qualification: Completed with SPM, UEC, ICGSE...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Fluent both Cantonese and English - **Requirements** SPM, Diploma or Degree holder with 1 year of CS experience Ready and...

**Position**:Customer Service (Mandarin / Cantonese Speaker)**: - **Working Location**:KL Sentral, Malaysia - **Working Hours**: Mon-Sun 9 am-6 pm, rotational week offs and OT when needed - **Working Days **:Monday to Sunday (5 days in week with rotational Week off!!) - **Salary **:Basic : RM 4000 basic, KPI bonus - **Qualification **:SPM, Diploma or Degree...

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. - Manage live chat. - Follow communication procedures, guidelines and policies. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships...

Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers. - Manage escalations from the 1st level Service Desk following established procedures. - Efficiently resolve customer incidents within defined Service Level Agreements (SLAs). - Execute maintenance and configuration changes, meticulously adhering...

ole Purpose: **Responsibilities**: Troubleshoot and resolve technical issues. Escalate issues to the appropriate level of support as needed. Document all customer interactions in the ticketing system. Maintain a high level of customer satisfaction. Keep up-to-date on new IT products and services. Collaborate with other members of the IT team to resolve...

Vacancy: Customer Service - Cantonese Speaker (Day Shift) - Location: Kuala Lumpur, Malaysia **Salary**: RM4000 + KPI Bonus. Head Counts: 8 Start Date: 5th February 2024. Working Hour: Mon - Sun 9am - 6pm, (5 days a week) Role & Responsibilities: - Take call and provide accurate answer to customer queries. - Delivery excellent customer support &...

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner - Transfer customers to appropriate departments when...

**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Voice **Functional Area**:Any Other **Work Mode**:Work from Home Key Skills: Customer Service Cantonese english , Remote (Work-from-Home) Location: Anywhere in Malaysia Salary Range: RM5000-5800 per month **Job Description**: Are you a proficient...

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