Head, TTO Portfolio Management

3 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Bank Full time

Role Responsibilities

Summary

This is an exciting opportunity to be part of the TTO Transformation team – a function which partners with colleagues to create #simplerfasterbetter processes, putting clients and business outcomes at the centre of what we do.  The role focus is to lead the TTO Change Portfolio.The role will also develop and deliver strategies to effect the changes required to proactively ensure that the people agenda is delivered and identify opportunities for improvement and efficiency gains. Working with COOs, CIOs and Business and Functional stakeholders it will be important that the chosen candidate has credible experience with a Project, Programme and Portfolio management background but also comes with the right behaviours to drive new ways of working within the space. As an individual, it will be important to have excellent interpersonal skills. The person must be hands-on enough to design, discover, facilitate, and implement practical solutions, yet able to operate at strategic levels to ensure we tackle the right problems. The role will coach, mentor, and develop all delivery staff in the TTO Portfolio to improve how transformation is executed in all areas of our business. The scope of this role goes across TTO. It includes a blend of strategic thinking and execution and provides a good platform for future roles.

Strategy

Understand and align the TTO portfolio to Strategy 25 Drive the implementation and execution of the TTO Portfolio to deliver an operationally efficient, low-friction organisation. Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions. Own, contribute and deliver projects / experiments as required to deliver change outcomes and innovate insight-based analyses. Ensure TTO compliance to overarching Enterprise Change Management and other governance processes as appropriate. Work in partnership with the First and Second line of defence teams to ensure risk appetite is maintained while manual intervention in operational processes is minimised. Measure and track financial benefits to ensure accurate planning and alignment to Corporate Plan. Development and tracking of productivity metrics to demonstrate improvement of overall performance.

Business

Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions Ensure traceability and clear metrics to demonstrate the achievements delivered. Identify and implement improvement opportunities within the TTO Portfolio and associated functions. Ensure the delivery of initiatives in line with the Bank’s control and governance framework. Looks for opportunities to drive continuous improvement, including the implementation of improved ways of working, digitization, automation, and simplification across the scope of project and program management execution and reporting.

People & Talent

Contribute to process training and skills building initiatives, including the coaching and development of colleagues to support and accelerate the Ways of Working. Specifically best practice Programme and Portfolio management skills will be developed by coaching and mentoring the TTO Change community Work closely with colleagues with different expertise in self-steering teams and help embed a culture of continuous improvement across TTO. Identify and implement cultural and behavioural changes that are required to support and embed ways of working into the DNA of TTO.

Risk Management

Appropriately escalate and manage risks arising from Change initiatives, ensure RAID is priced, captured, and managed as part of the entire portfolio delivery. Ownership / accountability for ensuring implementation of a comprehensive Group Transformation Office Framework as appropriate to TTO. Be proactive in seeking regular assurance that the teams are performing in line with the changes agreed. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed by Product Transformation leads within an appropriate timeframe and escalated through the relevant QPR in line with the banks policies  Ensure any material issues are escalated directly to the Head Transformation TTO in a timely manner when required Significant risks, regulatory breaches, significant conduct issues, capacity or capability issues etc 

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Help the change team/ Squad to achieve the outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key stakeholders

TTO MT and Relevant Product Owners and Business Heads across TTO Group Transformation Office Transformation Leads across other businesses and functions

Other Responsibilities

Embed ‘Here for Good’ and Group’s brand and Values in personal working practices Maintains high levels of integrity, motivation, and morale. Perform other responsibilities assigned under Group, Country, Business or Functional policies & procedures

Our Ideal Candidate

10+ years of experience in a professional corporate environment having scoped, shaped, and delivered large scale complex Programmes and Portfolios. Project / Program and Portfolio Management qualifications (PMP, PgMP, PfMP, Portfolio SAFe, CPO). Strong knowledge on Financials management - Budget tracking, planning, forecast and variance explanations. Sound understanding of the banks Governance standards, Finance/Business management, Project lifecycle and related documents. Proficiency in using collaboration tools such as Confluence, SharePoint, Mural and reporting tools Tableau, Clarity, and ADO. Ability to create effective work relationships across functions & borders. Analytical / critical thinking skills. Excellent verbal, presentation and written communication skills

Role Specific Competencies

Project & Program Management Portfolio Management Ways of Working Portfolio Tracking and Reporting Portfolio Budget Management Portfolio Quality Assurance Change Management Coaching, Training Portfolio Risk Management Transformation

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