Junior Customer Support

3 weeks ago


Kuala Lumpur Metropolitan Area, Malaysia Snaphunt Full time

The Offer

  • Work alongside & learn from best in class talent
  • Join a market leader within HR Tech
  • A role that offers a breadth of learning opportunities

The Job

Your responsibilities will include:

  • Provide support to end users on inquiries to HRMS/ Accounting Software via phone call/email / remote assistance.
  • Provide Software technical assistance, troubleshoot and resolve issues
  • Perform data migration works
  • Conduct product (Software) training to end users
  • Resolve customer technical issues in a timely & professional manner
  • Involve in ad-hoc projects, pre-implementation discussions

The Profile

  • Candidate must possess at least an SPM with relevant qualifications equivalent to the field required.
  • At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop support / Accounting / Finance system is preferred.
  • Fresh graduates are encouraged to apply.
  • Strong IT and Software troubleshooting skills is an added advantage.
  • Proficient in Microsoft Office software.
  • A team player who is dynamic with a mature personality, independent and able to work under pressure.
  • Ability to multi-task and work independently in a fast-paced environment
  • Applicants must be willing to work in Q Sentral.

The Employer

Our client is a next-generation global technology company that helps businesses of all sizes and in all industries to transform their HR operations into the digital age that will propel their productivity growth to a new level.



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