Credit & Collections Analyst

3 weeks ago

Kuala Lumpur, Malaysia Oracle Full time
Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action.

You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest. Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts. Recognizes deteriorating credit situations recommending and implementing solutions. Prepares collection reports.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Strong attention to detail. Excellent written, verbal, interpersonal, and analytical communication skills. 2 year experience in contracts, finance, leasing, or equivalent. BA/BS degree in Accounting or Finance preferred.

Role: Cash Applications Analyst

Purpose of Role:

Cash applications team (Part of Order to Cash Group) is primarily responsible to ensure that all payments received in Oracle bank accounts are recorded on daily basis accurately. Cash applications team actively interacts with the customer/stakeholders and internal teams to derive on appropriate allocation of cash.

Scope of Role:

Cash applications for allocated region/country & No direct reports

Key Tasks/Responsibilities

·Download bank statement from bank websites

·Creation of receipts through different modes

·Application of receipts with valid supporting documents

·Research on unapplied/ unidentified receipts

·Update trackers on daily basis to have control over the process and also to provide information to other interlinked processes

·Clear Service request raised to cash apps queue within TAT

·Good customer management skills to reach right point of contact for getting remittance details and also to process refunds

·Reconcile customer accounts/payments

·Process invoice adjustments

·Responds to all queries both from Internal and external customers in timely manner per the agreed turnaround time

·Works internally with other Oracle supportinggroups Order Booking, Collections, Credits, CDI, Supplier data desk, Contracts, Revenue Recognition, Tax, Controllers , Cash Management, Accounts Receivable and Accounts Payables teams to resolve all disputes raised by the internal/ external customers or to resolve unapplied/ unidentified cash

·Reviews all aged receipts periodically to do subsequent write-offs

Requirements:

·Bachelor’s degree

·Proficiency English and Japanese

·Excellent interpersonal skills and ability to communicate well verbally and in writing

·1-2 years of experience in global companies preferred

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