Technical Troubleshooting Agent

The Customer Support Manager is customer focused, technology savvy and forms part of our Global Customer Support team. The role requires strong communication skills, experience in providing customer support and strong technical skills, having aptitude to troubleshoot issues, identify workarounds and solutions, as well as juggle several tasks at a time. The...

**Key Responsibilities**: - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. - Ticket Management: Create, document, and manage service desk tickets in a timely and organized manner, ensuring accurate tracking and resolution of...

**Job description** - Fluent in English (spoken and written) is essential - Previous experience in a customer service or technical support role is preferred. - Strong troubleshooting and problem-solving skills to analyze and resolve technical issues efficiently. - Excellent communication and interpersonal skills to interact effectively with customers and...

Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

Job Description SPOC, lead, drive, coordinate with all downstream integration points within IT DevOps providing technical support to the project team, end to end service. Handle project Service Requests and 3rd party management including SR for configuration changes and Vulnerability & Security Patch. SPOC for IT DevOps interfacing with PMO and Business...

**MAIN PURPOSE OF ROLE** - Experienced professional individual contributor that works under limited supervision. **MAIN RESPONSIBILITIES** - As the Experienced professional in the Medical Device Field Services Sub-Function, possesses well developed skills in technical analysis of product implementations, modifications and enhancements to product in...

**_ Responsibilities: _** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. -...

Job Description Location - Malaysia Job Summary –  Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability  Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware  College degree or above ...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

Overview: Position Summary: The Quality Coach provides support and Interaction monitoring support (as applicable) for a program or a vertical account either within a site and/or across multiple locations. This incumbent will conduct both Process Level and/or Agent Level contact Interactions between a Contact Center Representative and our client’s End User....

One of the best selling brands on ShopeeCompany performance bonus People Management Opportunity about the companyRandstad is partnering with a rapidly growing home appliance brand that is the top choice for hundred of thousands of satisfied customers across SEA. They have won many accolades and awards, including being the No.1 Bestselling Brand within their...

**About OOO Interactive**: OOO Interactive is a Malaysian-based startup that welcomes international talents to build the innovations of the future and the infrastructure together. At OOO Interactive, you’ll join a group of creative young people, who are making changes while having fun doing it. We value team development and hiring individuals with a...

Job Purpose:   Working with the Company's Sales Team, the Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying opportunities – in or out...

**Job Descriptions**: - Overhaul non-refurbished Vending Machines in technical workshop. - Machine troubleshooting outdoor as when required. - Perform machines reparing at technical warehouse. - Spare part management and support. - Technical Workshop upkeep and machines inventory record. - Others support ad-hoc request from superior. **Job...

Job Description:Responsibilities:Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued...

_**Come and join one of the top BPO companies in Malaysia that received "Best company to work for in 2020"!**_ - **Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - Act as first contact person for any technical...

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong...

**Position: Technical Lead** **Headcount: 2** **Contract Duration: 12 months** **Work Location: CD Hub, Subang Jaya** **Experience: 10+ years** **Budget: 8k to 12k** **Mandatory Requirements**: **Role Purpose** **Principle Accountabilities** - SPOC, lead, drive, coordinate with all downstream integration points within IT DevOps providing technical...

**Position Summary** Position required to deliver customer billable consulting and projects, for networking and related technologies, primarily WLAN/LAN, to our targeted accounts and support the development of customer engagements across the region. **Key areas of responsibility include**: - Take a lead role in securing new consulting engagements, working...

One of the best selling brands on ShopeeCompany performance bonus People Management Opportunity about the company Randstad is partnering with a rapidly growing home appliance brand that is the top choice for hundred of thousands of satisfied customers across SEA. They have won many accolades and awards, including being the No.1 Bestselling Brand within their...