Technical Service Manager

3 weeks ago


Subang Jaya, Selangor, Malaysia Randstad Malaysia Full time
One of the best selling brands on ShopeeCompany performance bonus People Management Opportunity about the company
Randstad is partnering with a rapidly growing home appliance brand that is the top choice for hundred of thousands of satisfied customers across SEA. They have won many accolades and awards, including being the No.1 Bestselling Brand within their category on Shopee.

about the job
You will be reporting directly to the CEO of the business. Your role is to manage the after-sales service process; ensuring customer satisfaction through effective problem solving while building trust with the customer.

Job Responsibilities:You will be managing a team of technical personnel, customer service representatives, and administrative staff.You will be overseeing the service and repair operations, ensuring timely and efficient resolution of customer issues and inquiriesEnsure exceptional customer service by guiding the customer service team in providing professional assistance and resolving customer concerns through various channels, including in-person interactions, phone calls, emails, and chatCollaborate with technical personnel to provide support and guidance in troubleshooting and resolving complex technical issues related to home appliancesJob Requirements:
Minimum of 2 years in a managerial or supervisory role, preferably within the home appliance or consumer electronics industry, or related industriesFamiliar with repair processes, troubleshooting methods is highly desirableLeadership skillsCustomer service oriented and strong communicationAble to work 9:30AM - 1:00PM on Saturdays
If you would like tinkering around and helping customers, this is a great opportunity for you Click "apply" to submit your application today.
experience 2 years
skills no additional skills required
qualifications no additional qualifications required
education Bachelor Degree

  • Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time

    MAIN PURPOSE OF ROLEPartnering with the sales team provides opportunities to maximize service upgrade opportunities. Effective time management by the incumbent helps minimize potential customer downtime increasing customer satisfaction with our solution. Also, the cost of service management including spare part inventory management and resolution through...

  • Technical Support

    2 weeks ago


    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:Job Description:About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an...


  • Subang Jaya, Selangor, Malaysia Tec D Distribution (Malaysia) Sdn. Bhd. Full time

    Job Purpose: Working with the Company's Sales Team, the Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying opportunities – in or out and helping...


  • Subang Jaya, Selangor, Malaysia Mphasis Full time

    Job Description Location - Malaysia Job Summary – Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware College degree or above ● Knowledge in customer...


  • Subang Jaya, Selangor, Malaysia Hitachi Careers Full time

    Description Your responsibilities: Responsible on taking leverage the existing installed base and identifying and developing sales opportunities for Transformers Service Solutions, driving sales volume and margin goals assigned and establishing long-term customer relationships by understanding customer requirements and applicable regulations, responding...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    Descriptions KPMG Forensic offers robust, practical advice, helping our clients dealing with: Fraud, misconduct and corruption investigations Commercial disputes advisory and litigation support Digital evidence recovery Regulatory compliance Anti-money laundering & sanctions services Intellectual property and contract governance Fraud risk management and...


  • Subang Jaya, Selangor, Malaysia Abbott Laboratories Full time

    MAIN PURPOSE OF ROLE Provide support to ADD customers and field personnel across APAC countries as the primary contact for ADD's highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    Descriptions KPMG Forensic offers a spectrum of Anti-Money Laundering ("AML") and Sanctions and related services to assist clients in effectively managing their exposure to financial crime and other irregularities, reacting rapidly to emerging issues, safeguarding and limiting damage to reputation. This is achieved by providing credible forensic results...

  • Service Desk

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Hitachi Careers Full time

    Description Mission statement:The mission of Hitachi Energy's Customer Experience Organization is to support our customer's mission critical systems by providing superior quality of services. The focus of the role is served as the primary point of contact for monitoring / owning incidents, addressing user requests/questions and providing a communications...


  • Subang Jaya, Selangor, Malaysia JAC Recruitment Malaysia Full time

    Our client is a long established world-class consulting and project management consultancy firm that provides design, development and project life-cycle delivery management services that specializes in critical facilities setup.JOB RESPONSIBILITIES Develop business opportunities in Data Center industry which include infrastructure solutioning and...


  • Subang Jaya, Selangor, Malaysia Danaher Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    sTransaction Services specialises in carrying out due diligence for clients who are looking to acquire (buy-side) or divest (sell-side) companies and businesses.Our buy-side transaction services include financial, tax, commercial and operational due diligence. These help our clients identify the key issues and potential risks in the target's business,...


  • Subang Jaya, Selangor, Malaysia Crowe Malaysia Plt Full time

    To assist in the development, implementation, maintenance, monitoring and review of the Enterprise Risk Management (ERM) Framework within the Company inclusive of policies, procedures and guidelines. To collect, compile, and analyze relevant data for usage in risk management work. This includes searching for information, up-to-date trends, tools, best...


  • Subang Jaya, Selangor, Malaysia Philips Full time

    Job TitleField Service EngineerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...

  • Senior IT Engineer

    2 weeks ago


    Subang Jaya, Selangor, Malaysia DXC Technology Full time

    Job Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and...


  • Subang Jaya, Selangor, Malaysia Barry Callebaut Full time

    About the roleHead of Customer Service AMEA has a crucial role in enabling Next Level program objectives of closer to the market, and customers and simplifying, and digitizing. The role will play a big role in leading and managing the customer service team and deliverables through the transformation into a best-in-class service set-up in conjunction with...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    sFinancial Services Audit Manager/Senior Manager at KPMG Are you a seasoned financial services audit professional with a passion for excellence and a drive to lead in a prestigious global environment? We are seeking an accomplished Financial Services Audit Manager/Senior Manager to join our elite team at KPMG. Our financial services audit clients include...

  • Assistant Manager

    3 weeks ago


    Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    she world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of...

  • Assistant Manager

    3 weeks ago


    Subang Jaya, Selangor, Malaysia KPMG Malaysia Full time

    :The world of global advisory, audit and tax compliance services for large multi-nationals is rapidly changing and heavily dependent on technology. The KPMG Delivery Network (KDN) is a KPMG special purpose member firm offering a way for clients to leverage KPMG top talent and technology platforms through regional teams of specialists, enabling economies of...


  • Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full time

    Descriptions KPMG Forensic offers robust, practical advice, helping our clients dealing with:Fraud, misconduct and corruption investigations Commercial disputes advisory and litigation support Digital evidence recovery Regulatory compliance Anti-money laundering & sanctions services Intellectual property and contract governance Fraud risk management and...