Head of Customer Service AMEA
Found in: beBee jobs MY - 2 weeks ago
About the role
Head of Customer Service AMEA has a crucial role in enabling Next Level program objectives of closer to the market, and customers and simplifying, and digitizing. The role will play a big role in leading and managing the customer service team and deliverables through the transformation into a best-in-class service set-up in conjunction with Global Business Services. The role will interact with commercial/sales leaders in the markets and key customers to increase customer centricity and stickiness in customer partnerships. Taking accountability for driving customer service performance improvements in responsiveness and reliability. Scope: All 5 business units in Chocolate and Cocoa for all 8 country clusters with 50+ countries in AMEAKey responsibilities include
Lead in the origination, shaping and execution of the Next Level transformation strategy in customer service to improve and sustain customer satisfaction via regular customer feedback (NPS) and structural interventions to simplify and digitize the Order to Cash processes and leverage scale Drive innovative solutions with the view to improve customer experience and intimacy such as set up of B2B customer ordering portal, automation of order promising and processing, customer cockpit Lead the customer service function in reorganizing and refocusing the teams and workflows to be closer to the market Partner with the country cluster GMs/MDs with support to win long-term outsourcing deals and increase the stickiness by providing value-added, segmented and seamless services and experience Drive the regional customer strategy and execution for customer service reliability and responsiveness collaborating with senior stakeholders in Sales and Supply Planning Lead the AMEA customer service team, drive best practice adoption, resolve issues and partner with the sales and supply leads to ensure exceptional service delivery Oversee daily order management operations and ensure a strong focus on delivering customer value Establish, monitor and improve performance on service level agreements with customers Resolve customer issues and drive corrective, preventive actions Improve customer communication and collect periodic feedback on customer satisfaction Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high-performance Develop modern business methods/processes, identify best practices in the market, Monitor KPIs, analyze performance and identify areas for improvement, track progress Build a strong team and customer-centric culture Travel requirements: 10 to 20% Others: customer interaction
About you
-
FP&A Assistant Manager
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Barry Callebaut Full timeAbout the roleAsia Pacific and Middle East & Africa (AMEA) is a key region of growth for the Barry Callebaut (BC) Group. You will be part of a function that is expanding and will be instrumental in supporting strong business growth. The FP&A team acts as the analytical engine of the Finance organization in AMEA. The team will perform analyses and provide...
-
Senior FP&A Analyst
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Barry Callebaut Full timeAbout the roleAMEA is a key region of growth for Barry Callebaut (BC) Group. You will be part of a function that is expanding and will be instrumental in supporting strong business growth. The FP&A team acts as the analytical engine of the Finance organization in APAC. The team will perform analyses and provide relevant financial information, expertise, as...
-
Service Sales Specialist – Transformers Service Solutions
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Hitachi Careers Full timeDescription Your responsibilities: You will be responsible on taking leverage the existing installed base and identifying and developing sales opportunities for Transformers Service Solutions, driving sales volume and margin goals assigned and establishing long-term customer relationships by understanding customer requirements and applicable regulations,...
-
Technical Service Manager
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Randstad Malaysia Full timeOne of the best selling brands on ShopeeCompany performance bonus People Management Opportunity about the company Randstad is partnering with a rapidly growing home appliance brand that is the top choice for hundred of thousands of satisfied customers across SEA. They have won many accolades and awards, including being the No.1 Bestselling Brand within their...
-
Customer Care Officer
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Philips Full timeJob TitleCustomer Care OfficerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...
-
Service Desk
Found in: beBee jobs MY - 2 weeks ago
Subang Jaya, Selangor, Malaysia Hitachi Careers Full timeDescription Mission statement:The mission of Hitachi Energy's Customer Experience Organization is to support our customer's mission critical systems by providing superior quality of services. The focus of the role is served as the primary point of contact for monitoring / owning incidents, addressing user requests/questions and providing a communications...
-
Field Service Engineer
Found in: beBee jobs MY - 2 weeks ago
Subang Jaya, Selangor, Malaysia Philips Full timeJob TitleField Service EngineerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...
-
Customer servicecantonese speaker
Found in: beBee jobs MY - 3 days ago
Subang Jaya, Selangor, Malaysia Tekrecruiters Full timeRM Cantonese + EnglishRotational Shift (pre-dominantly night shift supporting US) Home- based (WFM) from any location in MalaysiaFresh to any experience with good Cantonese & English proficiency.Attentive and good CS acumenSalary:RM5, RM7,000.00 per month申请问题:What is your Current Salary?What is your Expected Salary?What is your Notice Period?Kindly...
-
Senior Area Service Professional
Found in: beBee jobs MY - 4 days ago
Subang Jaya, Selangor, Malaysia Abbott Laboratories Full timeMAIN PURPOSE OF ROLE Provide support to ADD customers and field personnel across APAC countries as the primary contact for ADD's highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the...
-
Sales Executive
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Randstad Malaysia Full timeabout the company:Randstad is partnering with a top MNC that specializes in producing and distributing laminate products. The company is expanding their footprint in Malaysia and looking for a Sales Executive as part of their growth strategy.duties and responsibility:Meet with Architects, Interior Designers, Developers, and related stakeholders to promote...
-
A/SA - Transaction Services (Petaling Jaya)
Found in: beBee jobs MY - 2 weeks ago
Subang Jaya, Selangor, Malaysia KPMG in Malaysia Full timesTransaction Services specialises in carrying out due diligence for clients who are looking to acquire (buy-side) or divest (sell-side) companies and businesses.Our buy-side transaction services include financial, tax, commercial and operational due diligence. These help our clients identify the key issues and potential risks in the target's business,...
-
Management Executive, Debt
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia PLUS Malaysia Berhad Full timeKey Accountabilities: New investment of surplus cash fund to be placed in appropriate product and tenure to increase earning.Track, prepare and monitor confirmation of maturity to ensure the accurate amount of principal and interest is received on the day of maturing. Plan daily new investment activities to match cash flow requirements. Prepare and...
-
Graduate Trainee
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia PLUS Full timeClaims Management/Insurance Legal Advisory Received incoming document from claimant & section office (via normal mail, e-mail, by hand) and acknowledge receipt on each of the document. Acknowledge (send email) to the claimant if the document received via email. R equest/follow up for the incomplete/outstanding document from claimant/Section. To review,...
-
Business development lead
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Property Register Pte Ltd Full timeThe key Job Scopes for our Business Development Lead/Head of Business Development role are: To expand the company's portfolio by identifying and acquiring new accounts. To develop in-depth knowledge of company's offerings to identify profitable business opportunities. Pitch company services to prospects to all the industry experts (i.e. Property/ Building...
-
Senior IT Engineer
Found in: beBee jobs MY - 3 days ago
Subang Jaya, Selangor, Malaysia DXC Technology Full timeJob Description:Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards. Provides technical input, solutions, and...
-
Sales Specialist
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia PerkinElmer Full timePerkinElmer is committed to helping scientists, researchers and environmental professionals address critical challenges across the globe. In this interview with the Environmental Business Journal, we focus on the area of environmental analysis where our instruments, software and services help support testing and research to protect and preserve natural...
-
Sales Manager
Found in: beBee jobs MY - 2 days ago
Subang Jaya, Selangor, Malaysia Johnson & Johnson Full timeAbout Us Johnson & Johnson is a leading global healthcare company that focuses on improving the health and well-being of people around the world. We strive to deliver flawless products and services that meet the highest standards of quality and innovation. With a world-class team and an ambitious vision, we are determined to make a positive impact in the...
-
Key Account Manager – Data Center
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia JAC Recruitment Malaysia Full timeOur client is a long established world-class consulting and project management consultancy firm that provides design, development and project life-cycle delivery management services that specializes in critical facilities setup.JOB RESPONSIBILITIES Develop business opportunities in Data Center industry which include infrastructure solutioning and...
-
Commis I
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia Hilton Full timeA Commis I affects every Guest experience through food production and food presentation at our restaurants, bars, through room service, banquets, and in-hotel cafes.What will I be doing?As a Commis I, you will be responsible for upholding the highest quality standards for the food and beverage operations inside of our restaurants, bars, banquets facilities,...
-
Level 1 Agent Japanese Speaker
Found in: beBee jobs MY - 1 week ago
Subang Jaya, Selangor, Malaysia DXC Technology Full timeJob Description:Responsibilities: Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and...