L2 Support Engineer

**Responsibilities For L2 Technical Support**: - Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the...

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

Must have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp - Bachelor’s degree of Computer Science or Engineering - Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service...

Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday

**Qualifications and Skills**: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Proven experience as an Application Support Engineer or in a similar technical support role. - Familiarity with ITIL framework and best practices in IT service management. - Knowledge of scripting languages...

RESPONSIBILITIES - Manage remote centralized provisioning activities of OLLC for international circuits that requires Overseas Local Loop Circuits (OLLC). Engineer shall also provide services to enable the centralization of remote provisioning of these circuits across the world - Manage, track, update and closure of all OLLC works-orders as per different...

Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

**Job Highlights** - Unique Opportunity for Career & Self Development - Young & Energetic Culture - Dental, Optical, Staff Insurance, training, Birthday gift, etc Highly Desired skills: - Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance - Working knowledge of cyber security frameworks,...

**Job details**: Posted 01 November 2023 SalaryRM5000.00 - RM6300.00 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference269175_1698805034 **Requirements**: - Proven knowledge of MSSQL and basic scripting or coding. - Familiarity with ITIL processes. - Preferred understanding of coding languages such as Java or...

**Sector**: Hosting & Infrastructure - **Expiry Date**: 02 December 2023 - **Job Ref**: J10267 Join the Access Family and see how we make software ideas become a reality! Our core value of ‘Love Work, Love Life, Be You’ has been central to our success and so we’re looking for people to join us who share our passion for making things better every day...

Depending on applicant experience and capabilities, we have multiple positions to fill in this role (L1 Customer Support or L2 Application Support). L1 Customer Support ExecutiveThis role's main responsibility is to act as a traffic controller for support request tickets, to improve the workflow and overall management of requests in the application support...

The Supervisor is responsible for the daily supervision and management of a team of associates. His /Her primary role is to coach, support mentor, and develop the Agents to provide better customer experience easily and confidently and to meet or exceed the clients’ targets. Key Responsibilities: Team Management: Monitoring, tracking, and evaluating L2...

Job Description Managing NOC 24X7 environment & act as a mentor to the shift resources. Role is to handle the day-to-day operational challenges along with customer Team engagement and ensure smooth operations and as per the contract agreements. Interface between Customer and line management for the account and must ensure high quality of the services to...

Depending on individual's experience and abilities, we are looking to fill various positions in this role (L1 Customer Support or L2 Application Support).WHAT YOU WILL DO:Manage ticketing tasks such as organizing, updating, following up, and assigning tickets to the appropriate support team members or departments.Assist with support-related issues in terms...

5-6 years experience in related field, especially in Telco NOC. - Bachelor/Diploma in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering - Any Certification related to Telecom shall be an added advantage. - Ability to work in a high-pressure environment. - Fluent written and verbal communication in...

Software Engineer (Live Technical Support) Job Location: You will work in Kuala Lumpur. Our mission is to maintain the stability of our game and provide a better experience for the game users. As a software engineer, you will be an essential part of our mobile game live operation technical support and be involved in game delivery, live monitoring, live...

Experience Level: L2 (3-5 years) Role: Developer/Engineer Project Delivery: K2 SmartForms and Workflow Preferred Technical Skills: - Windows 2016 server, SQL 2016 server - ASP.Net, C#, T-SQL, CSS/JavaScript **Requirements**: Must-Have: - Strong proficiency in SQL, MS SQL App DBA, Stored Procedure development, and DB Performance optimization (under...

**Key Responsibilities**: Builds productive internal/external working relationships by having close follow-up and collaboration with IT partners. Applies sound judgement and escalates where necessary. Provides clear and regular communication to co-workers via oral and written communications To assist team members on daily routine task for support and...

Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design appropriate metrics for reporting on key performance and quality indicators,...