Assistant Manager

Found in: Talent MY C2 - 2 weeks ago


Petaling Jaya, Malaysia MVC Resources Full time
Job Description
We are looking for an experienced Resource Manager to lead a growing team in KL. The main responsibilities will be interpreting and analyzing contact center performance, monitor shrinkage and schedule adherence, managing daily staffing/scheduling and making recommendations to improve the workforce and meet the specific needs of the business. 

Key Responsibilities:
  • Enhance customer experience by ensuring we achieve good service level through accurate load forecasting 
  • Calculate and roster staffs efficiently to minimize wastage
  • Monitor contact center efiiciency through monitoring 
  • Manage and analyse contact center load, to understand the type of calls, email and social posting we are receiving so we can use data to drive down volume or detect outages and any issues that might arise
  • Manage Interactive Voice Response (IVR) to route calls efficiently to mitigate impact as and when necessary 
  • Regulate contact center load by coordinating SMS and email blasting from other teams (e.g Marekting, Customer Value Management and Finance) 
  • Work with other teams to understand how new product and process changes will impact the resources needed and act accordingly 
  • Lead and coach the Real Time Analytic team (RTA) 



  • Tax Assistant Manager

    Found in: Talent MY C2 - 2 weeks ago


    Petaling Jaya, Malaysia Peopleserv Solutions Sdn Bhd Full time

    We are a leading professional service firm specializing in tax and accounting solutions. We pride ourselves on delivering innovative and strategic financial services to our clients, helping them navigate complex financial challenges. We are currently seeking a talented and experienced Tax Assistant Manager to join our team.Position Overview:As a Tax...


  • Petaling Jaya, Malaysia Simple Bites Sdn Bhd Full time

    We are looking for a responsible Assistant Operations Manager to help organize and run our Restaurant & Central Kitchen and fill in for the Store Manager when needed. Your job will be highly important in ensuring the sales team meets its goals of efficiency and customer satisfaction. Assistant Manager responsibilities include hiring and training sales...


  • Petaling Jaya, Malaysia Eagle Cliffe (M) Sdn Bhd (Kaisar Farmasi) Full time

    **AREAS OF RESPONSIBILITIES** **Financial Reporting, Forecasting and Budgeting** - Assist in the preparation of monthly consolidated management accounts (Profit & Loss Statement, Balance Sheet and Cash Flow Statement) for the Group - Assist in timely monthly end closing and reporting process - Provide analysis on the Group’s monthly financial results...


  • Petaling Jaya, Malaysia PERFECT PHARMA (M) SDN BHD Full time

    AREAS OF RESPONSIBILITIES Financial Reporting, Forecasting and Budgeting - Assist in the preparation of monthly consolidated management accounts (Profit & Loss Statement, Balance Sheet and Cash Flow Statement) for the Group - Assist in timely monthly end closing and reporting process - Provide analysis on the Group’s monthly financial results including...


  • Petaling Jaya, Malaysia EAGLE CLIFFE PHARMA (M) SDN BHD Full time

    AREAS OF RESPONSIBILITIES Financial Reporting, Forecasting and Budgeting - Assist in the preparation of monthly consolidated management accounts (Profit & Loss Statement, Balance Sheet and Cash Flow Statement) for the Group - Assist in timely monthly end closing and reporting process - Provide analysis on the Group’s monthly financial results including...

  • HR Assistant Manager

    2 weeks ago


    Petaling Jaya, Malaysia Aurora Limited Full time

    **ABOUT THE COMPANY** Our client is a well-known women's e-commerce brand that offers cutting-edge solutions to clients in Australia and the Asia Pacific region. In order to accomplish their company goals and stay committed to providing excellent client experiences, they are seeking a highly qualified assistant HR manager to join a small and agile...

  • Assistant Manager

    5 days ago


    Petaling Jaya, Malaysia Shiseido Full time

    **Assistant Manager / Manager - Procurement & Inventory**: **Date**:27 Jun 2023 **Location**: Petaling Jaya, 10, MY **Company**:Shiseido *** The Assistant Manager / Manager - Procurement & Inventory plays a vital role in supporting the procurement and inventory management functions within the organization. This role is accountable for ensuring efficient...

  • Assistant sales manager

    Found in: beBee S MY - 5 hours ago


    Petaling Jaya, Malaysia Vstecs Full time

    ASSISTANT SALES MANAGER Selangor - Kota Damansara RESPONSIBILITY: Identify, manage & secure existing and new account and continue to maintain sales achievement Providing excellent customer service through responding to customer enquiry Responsible for the business development with existing and potential customers to achieve sales target Act as the key...


  • Petaling Jaya, Malaysia Agensi Pekerjaan UniTalent (Recruitment Agency) Full time

    The Assistant Manager, Human Resources will provide support to the Head of HR with all aspects of the running of the HR Department, from hiring new employees to handling employees’ complaints and concerns. He/she will have the following supervisory responsibilities: - Hire and train new employees or assist management with this process - Coordinate and...


  • Petaling Jaya, Malaysia Assunta Hospital Full time

    **Job Purpose** - Assist the Head of Marcomm & Product Development in achieving business development goals to meet the long-term success of the Hospital. - Responsible for researching and pursuing new business leads for the growth of the business. - Support new business proposals and presentations **Responsibilities and Duties** **Business Development** -...

  • Assistant Manager, Change Management

    Found in: Talent MY C2 - 2 weeks ago


    Petaling Jaya, Malaysia Hastings Deering Full time

    Company : Sime Darby Holdings Berhad Responsibilities: - Support and execute all change management activities and readiness plan for the team. Assist in managing internal stakeholders’ change expectation and obtain their support for change activities execution. Perform analysis and support execution of action plans post change readiness assessment....

  • Assistant Manager

    3 days ago


    Petaling Jaya, Malaysia Eagle Cliffe (M) Sdn Bhd Full time

    **Job Overview**: **Responsibilities**:* **Human Resources**:* - Assist in recruitment efforts, including job postings, resume screening, and interviews. - Onboard new employees, ensuring a seamless and positive integration into the company. - Maintain employee records and HR databases, ensuring accuracy and confidentiality. - Support performance management...


  • Petaling Jaya, Malaysia MEDIEXPRESS (MALAYSIA) SDN BHD Full time

    **SUMMARY**: Assisting in servicing & attending to corporate & insurance clients. **KEY TASKS & ACCOUNTABILITIES** - Attending to Tender / Prepare quotation upon request - Attending to prospect presentation / briefing upon request - Assisting on client's report to help client to understand the current claims trends - Supporting Insurance Marketing Team/...

  • Assistant Learning

    Found in: beBee S MY - 4 weeks ago


    Petaling Jaya, Malaysia Hilton Petaling Jaya Full time

    DescriptionHilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that...

  • Assistant Manager, Country Finance

    Found in: Talent MY C2 - 2 weeks ago


    Petaling Jaya, Malaysia Grab Full time

    Company DescriptionLife at GrabAt Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour, and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.Job...


  • Petaling Jaya, Malaysia PeopleScope (Asia) Pte Ltd Full time

    ***:**Assistant Manager/Manager Financial Reporting** *** Interim responsibility of looking after the Financial Reporting function** *** Supervise the closing of the books and records of the Bank** *** Prepare financials and statutory accounts of the Bank, analytical review and execute prescribed controls (eg: balance sheet substantiation)** *** Liaise...

  • Assistant Manager, Consolidation

    Found in: beBee S MY - 3 weeks ago


    Petaling Jaya, Malaysia PLUS Malaysia Berhad Full time

    Consolidation and Reporting 1. Supervise, coach and guide the team in preparation of monthly consolidated financial statements of PMB Group and other monthly schedules as and when required, for submission within the deadline set to assist management decision making and ensure compliance with statutory requirements and financial covenants. The type of...


  • Petaling Jaya, Malaysia MEDISSA HOLDING SDN BHD Full time

    Execute sales and marketing strategies efficiently. - Supervise clinic manager and ensure each branch achieve their sales target. - Handling enquiries from customers in person, over the phone and online. - Collect, analyze, and summarize information on current industry trends, and market activities. Fuelled by passion, Medissa officially started in early...


  • Petaling Jaya, Malaysia Glory HR Solutions Full time

    A leading of Multi-brand sports retail is seeking an experience as **Assistant Store Manager **at One Utama, Petaling Jaya. **Highlights**: - Career development/career progression will be provided - Attractive remuneration package **Perks & Benefit**: - Incentive - Medical benefit - Annual leave - Staff purchase - etc **Requirement(s)**: - Malaysian...

  • Assistant Media

    2 weeks ago


    Petaling Jaya, Malaysia Nestle Full time

    Location: Petaling Jaya, Malaysia Company: Nestlé Malaysia (Nespresso) Full-time Bachelor’s Degree 5+ years of experience **Position Summary** As an Assistant Media & Performance Manager, you will be needed as a part of the Brand Communication team, to Improve Brand KPI's by designing and monitoring successful media plans, drive targeted audiences...