Sales & Service Support Manager

3 weeks ago


Shah Alam, Malaysia Ingersoll Rand France Full time

Overview

:

As the Sales & Service Support Manager, your primary responsibility will be to ensure the efficiency of sales and service processes and systems. You'll lead a team of Service Coordinators and Sales Support, driving excellence in customer service and operational effectiveness.

Key Responsibilities:

Service Coordination Team Management:

Lead and guide a team of Service Coordinators in various service support functions, including order and item creation, parts ordering, scheduling, planning, and invoicing. Manage open/aged service order calls and accounts receivable aging related to service orders. Oversee KPIs and reporting for Technicians and Service Engineers, including administrative tasks like service utilization, OT claims, warranty claims, and more. Supervise service vehicle-related tasks such as maintenance and fuel usage, along with managing the vehicle rental fleet. Review service agreements presented to customers.

Sales Support Team Management:

Manage a team of Sales Support professionals responsible for tasks such as generating sales quotations with a focus on response time management. Participate in commercial meetings, contributing to weekly data updates and reviews. Serve as a subject matter expert for Salesforce (SFA), covering migration, system management, data handling, and reporting. Maintain and update various reports related to agreements, shipments, bookings, and revenue.

Qualifications & Skills:

To excel in this role, you should possess the following qualifications and attributes:

Proficiency in Microsoft Excel, as the role involves handling and analyzing data from multiple channels. 2-3 years of experience in leading small teams, driving high-performance standards. Technologically savvy with the ability to quickly learn and adapt to new software and systems. Strong time management and interpersonal skills, enabling effective collaboration with other departments, managing expectations, and facilitating business processes. Positive "can-do" attitude, resourcefulness, and adeptness at problem-solving. Comfortable in a fast-paced environment, embracing challenges with enthusiasm. Exceptional analytical skills, organization, and a keen sense of urgency. 

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