First level Infrastructure NOC
Found in: Talent MY C2 - 7 days ago
The Responsibilities of the Role:
Assuring on-line monitoring of the network and service performance. Treating Infrastructure outages (reactive & proactive ones): Capacity products (Leased Lines & Carrier Ethernet), Backbone products&Network (Equipment and Transmission systems) for external and internal customers. Making the initial evaluation of a problem and classify it into traffic affecting or non-traffic affecting problems Analysing the issue to localise the point of failure and resolving the issue where possible. Assigning it to the appropriate department/provider and request regular feedback if needed. Being the first interface with the customers. Ensuring regular feedback to customers on the status of the problem and actions taken, such that Service level agreements are met and business or market needs addressed. Ensuring business continuity by being part of a 24/7 organization in order to guarantee service availability Any other tasks as assigned by management.
The Requirements for the Role:
The Package:
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