First level Infrastructure NOC

Found in: Talent MY C2 - 7 days ago


Kuala Lumpur, Malaysia Scicom Full time
Job Description

The Responsibilities of the Role:

Assuring on-line monitoring of the network and service performance. Treating Infrastructure outages (reactive & proactive ones): Capacity products (Leased Lines & Carrier Ethernet), Backbone products&Network (Equipment and Transmission systems) for external and internal customers. Making the initial evaluation of a problem and classify it into traffic affecting or non-traffic affecting problems Analysing the issue to localise the point of failure and resolving the issue where possible. Assigning it to the appropriate department/provider and request regular feedback if needed. Being the first interface with the customers. Ensuring regular feedback to customers on the status of the problem and actions taken, such that Service level agreements are met and business or market needs addressed. Ensuring business continuity by being part of a 24/7 organization in order to guarantee service availability Any other tasks as assigned by management.


The Requirements for the Role:

Degree in ICT preferably in telecommunications. Excellent command of written and spoken English. IP knowledge (CCNA or equivalent) with IP troubleshooting experience. Ability to work early and late shifts, at night and during the weekends (24/7). Able to follow and adapt to fast moving technical environment. Good analytical and problem-solving skills. Strong customer focus. Able to take initiative, flexible and stress resistant. Dynamic,highly motivated and result -oriented team player with good collaboration skills.


The Package:

Attractive Salary(Negotiable). Performance related allowance on a quarterly basis for confirmed staff. 15 days Annual leave 14 days Medical leave Medical and hospitalization insurance coverage.

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