Executive/ Senior Executive
3 weeks ago
30377 | Customer Services & Claims | Professional | [[custPositionClusterCSB]] | Allianz Malaysia | Full-Time | Permanent
Does customer satisfaction inspire you?
This role is to process and review all medical/ health claims within specified authority limit and ensure that payments are made within the turnaround time (TAT)
Key responsibilities
To assess and process all health/ medical claim for reimbursement in line with policy guidelines within authority limit Responsible for the day-to-day 24/7 operations for guarantee facilities (hospital admission and discharge) To be responsible for claim settlement and en-sure payments are process within the agreed turnaround time and service standard To support Helpline team with enquiries, pertain-ing to medical reimbursement To response to customer’s enquiries on claim reimbursement matters in a timely manner Assume the responsibilities of other team members as and when requires Participate in project initiatives to improve efficiency and productivity of the departmentKey requirements
Diploma/ Degree in any medical or health science related field of study Minimum 2 - 3 years’ working experience in healthcare related industry; knowledge in medical/ health claims Possess good communication skill and good command of spoken and written English and Bahasa Malaysia Meticulous and attention to details Able to work independently in a 24/7 fast-paced environment Result-oriented with sense of urgency towards True Customer Centricity Demonstrates ability to work as a team to deliver Allianz’s enhanced customer experience journey Applicants must be willing to work in KL SentralWhat's on offer?
Be supported to care for yourself and also things that matter in your life – your family, your personal growth, your community Part of a rapidly growing organization with plenty of opportunity for career developmentAllianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.
Let’s care for tomorrow. For a career with plenty of room to grow.
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