Pe - Content Reviewer with Mandarin Language

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Full time
Cognizant Kuala Lumpur, MalaysiaPosted 3 hours ago Permanent Competitive

  • PE
  • Content Reviewer with Mandarin Language Proficiency
  • Degree or Diploma holder in any fields
  • Excellent written, reading & spoken communications skills in
    Mandarin & English languages, understanding of local culture.
  • 06 months of BPO Experience
  • Able to read and write both simple and traditional Chinese characters.

Detailed Role & Responsibilities:

  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines.
  • Gaining full understanding and indepth knowledge of client policies and guidelines
  • Willing to work in 24x7 environment.
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos.
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
  • Identifying improvement opportunities and solutions to problems
  • Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner.
  • Review the reported content within agreed turnaround times and standards of quality.
  • Recognize trends and patterns and escalate issues outside of the established policies.
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
  • Ensure on meeting daily KPIs.
  • Ensures that the process is followed correctly in Service Operations
  • Ability to learn to work with customer internal tools.
  • Maintain a high degree of confidentiality while meeting strict deadlines.

Employee Status :
Full Time Employee

  • Shift : Day Job
  • Job Posting : Jul


About Cognizant
  • Job ID COGNGLOBAL42532


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