Content Reviewer with Vietnamese Language

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full time
Degree or Diploma holder in any fields

  • Excellent written, reading & spoken communications skills in
    Vietnamese & English languages, understanding of local culture.
  • 06 months of BPO Experience

Detailed Role & Responsibilities:

  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines.
  • Gaining full understanding and indepth knowledge of client policies and guidelines
-
Willing to work in 24x7 environment
:

  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos.
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images.
  • Identifying improvement opportunities and solutions to problems
  • Analyse and identify content that is not in compliance with requirements and flag for action in a timely manner.
  • Review the reported content within agreed turnaround times and standards of quality.
  • Recognize trends and patterns and escalate issues outside of the established policies.
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community.
  • Ensure on meeting daily KPIs.
  • Ensures that the process is followed correctly in Service Operations
  • Ability to learn to work with customer internal tools.
  • Maintain a high degree of confidentiality while meeting strict deadlines.
LI-CTSAPAC

Employee Status :

Full Time Employee

Shift :

Day Job

Job Posting :

Jul

**About Cognizant

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