F&b Outlet Manager

2 weeks ago


Johor Bahru, Johor, Malaysia The Avenue M Full time

Responsible for maintaining a consistently high level of customer service as outlined by The Avenue M Hotel, this includes talking to customers to monitor their experiences.


  • Greet and handle all guest interaction with a high level of professionalism and hospitality.
  • Resolve guest issues.
  • Strive to achieve sales targets while respecting budgets during daytoday operations.
  • Monitor and modify pricing and procedures as required. This includes updating the menus and any pointofsale systems to reflect any changes.
  • Ensure that food and beverage items are being served in compliance with operating procedures.
  • Ensures the service stations are clean, organized and well stocked at all times.
  • Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.
  • Assist with banquets, as required.
  • Other duties as assigned.

Knowledge, Skills & Abilities

  • Completion of a diploma in hospitality, food and beverage service management or other related disciplines.
  • 2 years of supervisory experience in the food service industry.
  • Responsible beverage service certification is required.
  • Ability to work flexible shifts, including days, evenings, nights, weekends and
- holidays, as required.

  • Ability to work under pressure while complying with all relevant legislation.
  • Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
  • Experience with monitoring and controlling inventory.

Pay:
From RM2,600.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Free parking

Schedule:

  • Afternoon shift
  • Day shift
  • Early shift
  • Evening shift
  • Rotational shift

Supplemental pay types:

  • Tips
  • Yearly bonus

License/Certification:

  • Food Handling (preferred)

Location:

  • Johor Bahru (preferred)

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