Customer Experience Executive

2 weeks ago


Seremban, Negeri Sembilan, Malaysia Alpro Pharmacy Full time

Professional Customer Experience Executive (Ecommerce)
Position based in Alpro HQ, Sendayan

Qualifications and Requirements:

Educational Background:
A degree in dietetics or nutrition

2. 2 years of experience with community pharmacy or food supplement-related industry. Experience working with customer service.

  • Possess writing and speaking proficiency in English and Malay; additional languages will be an advantage.
  • Proficiency in working on a computer
  • Good interpersonal skills and problem-solving skills

Key Responsibilities

  • Develop a deep understanding of customer needs, preferences, and pain points to tailor problem-solving and unique customer experience.
  • Plan and conduct training for the frontline team to enhance the quality of customer engagement and customer service.
  • Communicate with cross-functional units including physical outlets, procurement team, sales, and geo-marketing teams to ensure problem-solving and customer satisfaction.
  • Cultivate strong relationships with healthcare professionals for endorsement and referrals, to ensure a seamless customer's journey.
  • Monitor customer support and chat performance, track key metrics, and provide regular reports to management.
  • Able to work on the weekend by rotation (working offsite/from home) and support online sales activity.

Benefits:

  • Professional career development
  • Yearly increment review
  • Performance Bonus
  • Staff Price
  • Panel Clinic and Medical Claims

职位类型:
全职

薪资:
RM2,300.00至RM3,500.00(每月 )

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