Customer Operations Manager

2 weeks ago

George Town, Penang, Malaysia INTEL Full time

Operations Excellence:

  • Support customer requirements and ensure smooth execution of order management
  • Drive business and revenue optimization through partnership with field team and customers
  • Be the eyes and ears for HQ and management to provide real time intelligence on business development and update at the edge (include competition), give assessment and recommendation as applicable

Performance Management:

  • Set clear KPIs for the sales team aligned with business goals (Billings, Consumption, Design, Deal).
  • Formulate and develop short and long term strategies/tactics to deliver and achieve KPI results
  • Monitor performance metrics, analyze progress, and implement corrective actions

Sales Process Optimization and Transformation:

  • Optimize sales processes using Best Known Methods (BKMs) to drive efficiency
  • Act as local champion for sales transformation initiatives, improving processes, enhancing sales effectiveness, and driving continuous improvement

People Development and Collaboration:

  • Enable teams to execute strategies, set clear goals, and maintain accountability
  • Develop team capabilities through coaching, training, and mentorship
  • Foster a productive work environment, promoting Intel values, effective communication, and collaboration

Qualifications:

  • Bachelor's degree in Business Administration, Sales, Marketing, or related field; 15+ year experience. MBA preferred.
  • Proven experience in sales operations management, strategic planning, and business development.
  • Strong analytical skills and ability to interpret data to drive insights and decisions.
  • Excellent leadership and team management skills, with a track record of developing highperforming teams.
  • Effective communication and collaboration skills, with the ability to influence stakeholders at all levels.
  • Resultsoriented mindset with a focus on driving business growth and achieving targets.
  • Experience working in a multinational corporation and familiarity with the semiconductor industry is a plus.

Inside this Business Group:


Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions.

SMG works across business units to amplify the customer voice and deliver solutions that accelerate their business. We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples.

The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe.

Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.


Posting Statement:


All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.


Benefits:

We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here.

Working Model:


This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site.


In certain circumstances the work model may change to accommodate business needs.
JobType

Hybrid

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