Donor & Customer Care Coordinator

1 week ago


Malaysia The Salvation Army Malaysia Full time
Sales Support / Coordinator

Full Time

Entry Level

Diploma

Malaysia |
Closing On 17 Jul 2024

Onsite

About Us:

The Salvation Army in Malaysia is in the business of changing lives. Since 1938, we have been serving the underprivileged community in Malaysia without discrimination.


Today, The Salvation Army in Malaysia has a comprehensive network of social services to meet a wide range of needs in our community.

We provide residential homes for children and the elderly, hostels, family support services, daycares, tuition centres, a refugee help centre and emergency relief services in times of crisis.


We are seeking a motivated and results-oriented
Donor & Customer Care Coordinator to join our dynamic team at
Red Shield Industries.

This is your opportunity to play a vital role in a respected social enterprise renowned for its exceptional donation-in-kind services and commitment to community welfare.


  • Plan and coordinate donation collections and deliveries effectively, collaborate with the logistics team to ensure smooth operations, and manage all necessary paperwork for accurate and compliant recordkeeping.
  • Evaluate the value of donated items by reviewing photographs and maintain detailed records to optimize their impact in support of our mission.
  • Contribute to a vibrant online presence by managing and maintaining the organization's website and blog content.
  • Assist in organizing and executing events to promote The Salvation Army's mission and participate in crafting and implementing campaigns to raise awareness, attract new donors, and expand our supporter base.
  • Proactively solicit and analyze donor feedback to identify areas for service improvement.
  • Maintain a safe and clean work environment by adhering to established safety regulations and protocols. Report any feedback, incidents, or damages promptly.
  • Undertake additional projects and specific duties as assigned by management.

Qualifications:

  • Minimum diploma in business administration, communications, or equivalent qualification.
  • Proficiency in MS Office and other relevant software programs.
  • Previous customer service experience is a plus.
  • Experience in social media posting and management is beneficial.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with the ability to build rapport with a diverse range of stakeholders.

Other Information:

Duty Hours

  • Monday
  • Saturday
  • Flexibility in the working schedule is required when necessary.


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