E-commerce Live Host

1 week ago


Shah Alam, Selangor, Malaysia Fusipim Sdn Bhd Full time
E-Commerce Live Host


To conduct live stream sessions by promoting and selling Fusipim Sdn Bhd's range of food products which include Fusipim, RichMama, and PakLong.


Key Responsibilities:

  • Handling Fuspim Sdn Bhd's ecommerce platform (content creation, advertising, and promotions, shopping campaigns, etc)
  • Able to perform and conduct live streaming sessions daily to promote Fusipim Sdn Bhd's range of products. (Shopee, Lazada, TikTok, etc.)
  • Develop and implement effective livestream and ecommerce sales strategies.
  • Build and create campaigns for livestreaming / ecommerce platforms to engage more public traffic flow.
  • Plan and create engaging content, including challenges, Q&A sessions, giveaways, and other interactive activities.
  • Interact with viewers in real time, responding to comments, questions, and shoutouts.
  • Collaborate with the business development and marketing team to enhance sales strategies.
  • Provide detailed reports on sales results and feedback from the ecommerce platforms.
  • Constantly updated on the latest marketing trends and happenings.

Essential Functions:

  • Develop and implement effective sales strategies
  • Conduct market research to identify new opportunities
  • Provide detailed reports on sales results and feedback from clients
  • Research to resolve problems promptly and courteously
  • Respond to customer concerns in a professional manner
  • Make safe and appropriate recommendations to customers when asked
  • Stay updated on brand product knowledge
  • Know and understand the company's ecommerce, operations, ordering products, and shipping policies.
  • Contact other platform's customer service such as Shopee and Lazada should any issue arise.
  • Communicate with courier services regarding problematic parcels until they are resolved.
  • Proactively communicate with the internal team to help improve customer's experience especially when customers leave feedback and make requests.
  • Respond to customers outside office hours remotely, for certain online platforms, within a more lenient timeframe.

Required Experience and Qualifications:

  • No camera shy, basic common knowledge on sales and marketing
  • Able to perform 'Live' on social media platforms
  • Content creation experience is a bonus
  • Strong communication and active listening skills
  • Ability to multitask, prioritize, and manage time effectively
  • Strong communicator must be fluent in English, and Bahasa Malaysia. Chinese (Optional)
  • Knowledge of proper grammar and spelling
  • Strong computer and organizational skills
  • Ability to work as a team and individually
  • Selfmotivated and willing to learn new tasks and knowledge

Benefits:

  • Training will be provided
  • Basics + Commissions
  • EPF & SOCSO
  • Performance bonus
  • Annual leaves and medical leaves

Job Types:
Permanent, Full-time, Fresh graduate

Salary:
RM1, RM3,000.00 per month

Schedule:
Monday to Friday (9 am-6 pm)

Ability to commute/relocate:

Location :
Shah Alam, Onsite.

Job Types:
Full-time, Permanent, Fresh graduate

Salary:
RM1, RM3,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Opportunities for promotion
  • Parental leave

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay
  • Performance bonus

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (required)


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