![Fusipim Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
E-commerce Live Host
1 week ago
- Able to perform and conduct live streaming sessions daily to promote Fusipim Sdn Bhd's range of products. (Shopee, Lazada, TikTok, etc.)
- Develop and implement effective livestream and ecommerce sales strategies.
- Build and create campaigns for livestreaming / ecommerce platforms to engage more public traffic flow.
- Plan and create engaging content, including challenges, Q&A sessions, giveaways, and other interactive activities.
- Interact with viewers in real time, responding to comments, questions, and shoutouts.
- Collaborate with the business development and marketing team to enhance sales strategies.
- Provide detailed reports on sales results and feedback from the ecommerce platforms.
- Constantly updated on the latest marketing trends and happenings
Essential Functions:
- Develop and implement effective sales strategies
- Conduct market research to identify new opportunities
- Provide detailed reports on sales results and feedback from clients
- Provide happy, helpful, and professional customer service via the following
- Research to resolve problems promptly and courteously
- Respond to customer concerns in a professional manner
- Make safe and appropriate recommendations to customers when asked
- Stay updated on brand product knowledge
- Know and understand the company's ecommerce, operations, ordering products, and shipping policies.
- Contact other platform's customer service such as Shopee and Lazada should any issue arise.
- Communicate with courier services regarding problematic parcels until they are resolved.
- Proactively communicate with the internal team to help improve customer's experience especially when customers leave feedback and make requests.
- Respond to customers outside office hours remotely, for certain online platforms, within a more lenient time frame.
Required Experience and Qualifications:
- No camera shy, basic common knowledge on sales and marketing
- Able to perform 'Live' on social media platforms
- Content creation experience is a bonus
- Strong communication and active listening skills
- Ability to multitask, prioritize, and manage time effectively
- Strong communicator
- Knowledge of proper grammar and spelling
- Strong computer and organizational skills
- Ability to work as a team and individually
- Selfmotivated and willing to learn new tasks and knowledge
Job Type:
Contract
Contract length: 3 months
Pay:
RM2, RM2,499.00 per month
Benefits:
- Additional leave
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Education:
- Diploma/Advanced Diploma (preferred)
Location:
- Shah Alam (preferred)
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