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Retail Operation Manager
2 weeks ago
Role and Responsibilities
- Oversee the Field Force Management team and Training team for mobile segment.
- Involve in all internal and external trainings programme defined by team lead, RHQ or HQ.
- Able to lead, coach and develop the field force team, driving improved performance and capabilities in generating strong talents.
- Plan departmental/functional training budgets, forecast costs and delegate numbers as required by organizational planning and budgeting systems.
- Ensure all training activities and materials meet with organizational requirements and statutory policies, including health and safety, legal stipulations, general duty of care and employment laws.
- Review promoter attendance and merchandiser visitation verification with the team.
- Review POP placement check & guiding promoter / merchandiser to ensure placement with the team.
- Ensure the instore display planogram is maintain, outset fixture, RIS compliance check and quality of promoter product knowledge & selling skills.
- Conduct visitation to Merchandiser occasionally.
- At least a Degree holder, majoring in Business Administration or any relevant courses
- Min 5 years working experience in the related field in managing field force or floor salesman
- Excellent communication and presentation skills
- Pleasant appearance, well groomed
- A people person, team player, organization skills, highly adaptable
- Strong power point and excel skills
- Fluent in English, Malay and Chinese, preferably 2 Chinese dialects
- Tech savvy
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