Assistant Manager Front Office

2 weeks ago


Kuala Kangsar, Perak, Malaysia Casuarina @ Kuala Kangsar Full time

Responsibilities:

  • Responsible in all aspects of Front Office Department operations.
  • Ensuring services provided by Front Office employees meet the established policies and procedures to achieve the highest levels of guest satisfaction.
  • Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
  • Attends to guest's complaints, inquiries and requests.
  • Regularly inspect guestrooms and public areas to ensure orderliness and cleanliness standards are maintained at all time.
  • Planning and implementing strategies to achieve constant improvements in expenditure control and department's performance.
  • Monitoring room status regularly and maintain effective communication with the Housekeeping Department.
  • Coordinate with Accounting Department on all cashiering functions and credit procedures affecting the Front Office and to ensure adherence to established accounting policies and procedures.
  • Regularly conduct onjobtraining to keep the employees up to date with current practice and trend.
  • Prepares relevant reports in timely manner for the management that clearly explain operational effectiveness, trends and variances.
  • Responsible for effective inventory management activities such as stock control, stock monitoring and stock purchase to ensure smooth daily operations.

Job Requirements:

  • Must possessed at least SPM or STPM. Diploma or Degree related to the field is added advantage.
  • At least 5 years of working experience in the related field and 3 years in managerial role is required for this position.
  • Well verse with hotel's front office operations and administrations.
  • Guest oriented and service minded person.
  • Able to work in rotation shift inclusive during weekend and public holidays.
  • 6 working days with 1 day off per week.
Contract length: 12 months

Pay:
RM3, RM4,500.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Experience:

- hotel's front office: 5 years (required)
- hotel management: 3 years (required)

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