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IT Technical Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sherwin-Williams Full time

This role will provide proactive guidance for solution design with internal and external systems to facilitate maximum utilization of the Applications for business success and recommends solutions that enable the organization to achieve its goal.

Provide leadership guidance for global implementations, project, and support.

Here, we believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward.

We'll give you the space to share your strengths and we want you to show us what you can do.

You can innovate, grow and discover in a place where you can thrive

Strategy & Planning

  • Proactively seek opportunities for support reduction through effective training, root cause analyses and process refinement
  • Work with management to generate quarterly work plans including estimation of time and resource allocation for proposals.
  • Strives to keep knowledge and expertise current with new releases, technology advances and analyzes potential opportunities and risks in adopting upcoming versions of software.
  • Actively engage business management to ensure business needs are met.
  • Determine staffing and skills requirements.
  • Drive change.
  • Proactively mentor the shared service team in processes, best practices and troubleshooting and testing tools.

Acquisition & Deployment

  • Ensure that any new software integration into company systems meets functional requirements, system compliance, and interface specifications.
  • Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
  • Develop, enhance, and deploy user training content, procedures, troubleshooting guides.
  • Contribute to pretesting phase of development by evaluating proposals to identify potential problem areas and make the appropriate recommendations.
  • Manage proposal and support activities, plan and organize tasks, report progress, manage resources.
  • Liaise with company's software suppliers for prompt rectification of any problems or emergencies.

Operational Management

  • Provide operational guidelines to ensure projects are completed within the appropriate framework.
  • Provide regular, clear, and consistent communication (written and oral) on the status of projects, issues, and deliverables to representatives from the customer/vendor.
  • Liaise with business users, analysts, and software engineers to assist with quality assurance, program logic, and data processing.
  • Work with vendor technical support to facilitate analysis and resolution to technical issues.
  • Understand and modify Application Configuration as required.
  • Guides technical team in the development of reports, conversions, interfaces, and extensions.
  • Plan & lead testing efforts for a deployment, including creating test plans, test cases, test scripts and performs functional & technical testing.
  • Work with existing systems to track and manage requests and issues.
  • Provide leadership to ensure appropriate reviews for design, code reviews, and standards are adhered to.
  • Create and maintain development plans for each team member, including training, skills assessment, career planning, and goal planning.
  • Develop management dashboards to ensure tasks are completed timely and effectively.
  • Participate in global steering committees, preparing and presenting to global control leadership for the company.
  • Manage team organizational structure with team vision, goals, and defined roles and responsibilities.
  • Manage team to track project deliverables and meet required timelines.
  • Manage, develop, and mentor subordinates toward the building of a strong team.
  • Conduct activities like staffing, performance and resource management, and strategic direction of the team.
  • Set employee objectives, monitor, and evaluate performance and provide feedback and coaching, mentoring, and training.
Incidental Functions

  • Assist with various projects as may be required to contribute to the efficiency and effectiveness of the work.
  • Maintain current knowledge of the technology workspace in terms of current state, future possibilities, forthcoming technologies, and their relevance and impact.
  • Attend management meetings on behalf of team.
  • Prepare and lead presentations as requested.
  • Research or prototype new tools and/or technologies.
  • Mentor other team members as needed.
  • Participate in hiring activities and fulfilling affirmative action obligations and ensuring compliance with the equal employment opportunity policy.

FORMAL EDUCATION:

  • Bachelor's degree or foreign equivalent in related field or equivalent experience.

Knowledge & & Experience

  • 12+ years IT experience with increased responsibility of leadership role.
  • Experience in supervising/managing teams and functions in IT.
  • Extensive e