IT Helpdesk Support

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. Support team projects and assist the Service Lead in improving helpdesk...

Key Responsibilities: Provide technical support to endusers, troubleshoot hardware and software issues, and resolve ITrelated problems. Assist with setting up new equipment, installing software, and ensuring connectivity for users. Maintain IT systems through routine maintenance tasks, software updates, and security patches. Document support requests,...

Our client: Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

Handle incidents & service request using standard operating procedures & processes Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner. To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to ensure...

Our client: Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

Responsibilities: To perform daily monitor and operational support for backup solution implemented as per predefined policies and procedures Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues...

About the company:Our client is a boutique Software House that offers unique IT products and services tailored to your business needs and requirement.Responsibilities: Responsibilities also include root cause analysis, management communication and client relationship management in partnership. Tickets management.Job Requirements: At least 1 year(s) of...

Position Summary:Provide 24 hours, 7 days a week, operational support and monitoring of Progenet's Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency.Monitor helpdesk ticketing system and proactively attend to incidents in a timely...

Job Position: Service Desk Support Assistant Team LeaderJob ID: C(A45)AHCompany Background: IT Solution Service ProviderSalary Range: Basic MYR6,500 MYR10,000Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shiftLocation: Plaza Ascent near Paradigm PJBenefit: 13th month salary Medical benefit, vision benefit, dental benefit, attendance...

Nature of Business: IT solution providerLocation: SIME UEP Industrial Park Subang JayaWorking Days: 5 days ( Mon-Fri, 9am - 6pm)Salary: RM2,200 - RM2,500Job Requirement: Minimum Diploma in any field. Fresh graduate are welcomed Smart & love communicate with people Checking of the warranty for the particular IT products. Provide the quotation to the customers...

Anton Paar Malaysia Sdn Bhd | Subang Jaya, Regional Office APAC:In this position you are the direct point of contact for our subsidiaries in the region Asia Pacific and are responsible for managing the IT helpdesk. You also support global rollout projects and set up of new subsidiaries.Responsibilities: Managing and providing overall helpdesk and IT support...

Office location: CD Hub (Subang High Tech)Contract Duration: 12 months Salary: RM2,500 per month Commission: Service Commissioning (individual commission can be up till RM2,000 per month)**Fibre Operation Support (Service Commisioning Installation) 2 Vacancies**Responsibilities: Manage Fibre New Installation and Troubleshooting appointments including...

Office location: CD Hub (Subang High Tech)Contract Duration: 12 months Salary: RM2,500 per month Commission: Post Sales (Team commission)Fibre Operations Support (Post Sales) - 1 vacancyResponsibilities /Accountabilities Manage cases and ticketing queue to ensure customer complaints are addressed within SLAs. Provide solutions to fibre customer...

Office location: CD Hub (Subang High Tech)Contract Duration: 12 months Salary: RM2,500 per month Commission: Order Management (individual commission can be up till RM,2500 per month)Fibre Operation Support (Order Management) - 3 VacanciesResponsibilities: Secure customer appointment & liase with partners closely to secure appointments Explain & set...

Responsibilities:Helpdesk & IT Operation Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance indicators to the IT Manager. Assist IT Manager in managing outsourcing vendors to ensure compliance with service level...

JOB DESCRIPTIONPosition Title IT executiveIndustry Vehicle Distributor/ RetailLocation Petaling JayaResponsibilities:Helpdesk & IT Operation Support IT Manager in overseeing and managing IT helpdesk operations across branches and HQ. Conduct monthly reviews of the helpdesk ticketing system to assess and report vendor performance indicators to the IT Manager....

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent-Japanese Speaker (M/F/d) could be...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of IT Service Desk Agent-Japanese Speaker could be the...

Job Description:Get to know our Digital Bank Team::Grab is leading a consortium for Digital Bank license and build a bank with the right foundation - using data, technology and trust to solve problems and serve customers. We have big dreams to unlock and financial inclusion for people in our region is just one. If you have what it takes, help build our new...

We are on an exciting journey building a digital environment for the Knauf Group that is as groundbreaking as our products for the construction industry. If you are looking for a global impact that is shaped by values such as entrepreneurship, commitment, partnership and Menschlichkeit, the position of Application Specialist, Sales & Logistics (M/F/d) could...