Mandarin IT Helpdesk/customer Support

Our client: Founded over 27 years ago and are the world's largest Education Seminar company. Host and produce 500+ entrepreneurial events across 37 countries including Australia, New Zealand, Singapore, Malaysia, South Africa, the USA, Europe, the Middle East, South America, and the UK. Also, provide the key to personal and business success, creates...

Act as the first contact, routing queries to appropriate teams, logging, coordinating, and resolving helpdesk requests, and escalating issues as needed. Communicate with customers to resolve problems remotely, verify resolutions, and contribute to global helpdesk and training processes. Support team projects and assist the Service Lead in improving helpdesk...

Position : IT HelpdeskBasic Salary : RM 2,800 - RM 3,400 + AllowancesLocation : PJ TradeWorking Day : Mon - FriWorking Hours : 9am - 6pmJob Scope You will be interacting with customers, responding to their needs. Gather customer's information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make scheduled call backs to...

Key Responsibilities: Provide technical support to endusers, troubleshoot hardware and software issues, and resolve ITrelated problems. Assist with setting up new equipment, installing software, and ensuring connectivity for users. Maintain IT systems through routine maintenance tasks, software updates, and security patches. Document support requests,...

Hiring of IT Helpdesk (System Administrator), Fresh graduate are encouraged to applyBasic Salary : RM 2,800 - RM 3,400 + AllowancesLocation : Petaling JayaWorking Day : Mon - FriWorking Hours : 9am - 6pmJob Scope:- interacting with customers, responding to their needs. Gather customer's information and determine the issue by evaluating and analyzing the...

Position : IT Helpdesk (System Administrator)Basic Salary : RM 2,800 - RM 3,400Location : PJ Trade CentreWorking Day : Mon - FriWorking Hours : 9am - 6pmJob Scope You will be interacting with customers, responding to their needs. Gather customer's information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make...

Position : IT Helpdesk (System Administrator)Basic Salary : RM 2,800 - RM 3,400 + AllowancesLocation : PJ TradeWorking Day : Mon - FriWorking Hours : 9am - 6pmJob Scope You will be interacting with customers, responding to their needs. Gather customer's information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make...

Handle incidents & service request using standard operating procedures & processes Provide excellent support at the customer service centre and achieve first level resolutions where necessary and escalation in a timely manner. To follow through all open cases, ensure timely resolution and ensure customers are kept updated of the progress regularly to ensure...

Nature of Business: IT solution providerLocation: SIME UEP Industrial Park Subang JayaWorking Days: 5 days ( Mon-Fri, 9am - 6pm)Salary: RM2,200 - RM2,500Job Requirement: Minimum Diploma in any field. Fresh graduate are welcomed Smart & love communicate with people Checking of the warranty for the particular IT products. Provide the quotation to the customers...

Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

About the company:Our client is a boutique Software House that offers unique IT products and services tailored to your business needs and requirement.Responsibilities: Responsibilities also include root cause analysis, management communication and client relationship management in partnership. Tickets management.Job Requirements: At least 1 year(s) of...

Ability to troubleshoot and resolve issues with PCs, powerful workstations, laptop hardware and software on-site and remote. Configure & troubleshoot endpoint devices, operating system, desktop, and all IT hardware assigned. Communicate with endpoint clients and vendors. Perform other duties as assigned., Provide daytoday support and assist for endusers of...

Location:Petaling Jaya, MY, MYJob Function:Human ResourcesRequisition Number:146053Description:Responsibilities: To guide and educate employees on the procedures, guidelines and policies. To direct employees request to the correct channel / party / reference point To create answer guide / template for FAQs To compile frequents queries creating chatbox Build...

Job Summary:As a Customer Service Executive, you will be playing a crucial role in ensuring the smooth and efficient operation of our customer service department.Responsibilities:Customer Management Respond swiftly and professionally to any questions, issues, and complaints from customers. Provide product information and guidance to customers. Examine and...

Role : Support SpecialistDocumentation to bring during the interview:Updated Resume with 2 referencesJob Details:Salary : Min RM 2,500 - RM 3,000Fixed Shift Allowance : RM500Contract : 1 year (view to extension based on the performance)Must be willing to work on 24-hour-rotation shift.Responsibility:Provide quality customer support (24/7) through LiveChat...

Assist FUJIFILM Business Innovation customers with general enquiries, consumables and/or supplies orders and service support requirements, with a focus on service excellence and first call resolution. As a first point of contact, promote a unified and professional image of the Customer Support Center (CSC) and FUJIFILM Business Innovation as a whole. Use...

A Customer Support Translator who is proficient in Mandarin or Cantonese typically has a crucial role in bridging the language gap between the company and its Mandarin or Cantonese-speaking customers. Provides meaningformeaning interpreting. Follows interpreter protocols as per training, policies, and procedures. Follows all policies and procedures related...

Job Details Salary : Min RM 2,000 RM 3,000 Fixed Shift Allowance : RM500 Contract : 1 year (view to extension based on performance) Must be willing to work on 24hourrotation shift.Responsibility Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. Monitor various company communication channels including call...

Responsibilities: To perform daily monitor and operational support for backup solution implemented as per predefined policies and procedures Monitor backup jobs, execute restore jobs, troubleshoot failed job, and initiate corrective action Monitor ticket queue, log ticket through our ticket management system for failed job identify and resolve issues...

Position Summary:Provide 24 hours, 7 days a week, operational support and monitoring of Progenet's Data Center and Cloud Services on shift rotation basis in ensuring the Data Center and Cloud Services are operating at its optimum availability, performance and efficiency.Monitor helpdesk ticketing system and proactively attend to incidents in a timely...