Call Centre Exe(Inbound/ Email

1 week ago


Cheras, Selangor, Malaysia BPO Sdn BHd Full time

Title :
Customer Service


Location :
sunway velocity

Working Days : 5 days ( 24 x 7 rotational shift)

Nature of Business :
Established food delivery platform in Malaysia

Salary Range :
RM attendance incentive + KPI RM 300 + RM15/night shift

  • Providing first contact resolution according to standard operating
procedures from both seller and buyer via live chat/call (i


e:

orders, payments, refund ,shipping, voucher etc)

  • Communicate with internal stakeholders (logistics, payment, and etc).
  • Assist customer and sellers with product selection, answer basic questions and suggests
various product options that are available.

  • Input customer interaction, problems in Customer Relation Management System (CRMS).
  • Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.

Requirements:

  • Min SPM or higher
  • Prefer got own transport ( required to work night shift)
  • Able to work rotational shift
  • Friendly and able to write & read in English

Salary:
RM2, RM2,700.00 per month

Schedul

e:


  • Rotational shift

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