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Call Centre Exe(Inbound/ Email
1 week ago
Title :
Customer Service
Location :
sunway velocity
Working Days : 5 days ( 24 x 7 rotational shift)
Nature of Business :
Established food delivery platform in Malaysia
Salary Range :
RM attendance incentive + KPI RM 300 + RM15/night shift
- Providing first contact resolution according to standard operating
e:
orders, payments, refund ,shipping, voucher etc)
- Communicate with internal stakeholders (logistics, payment, and etc).
- Assist customer and sellers with product selection, answer basic questions and suggests
- Input customer interaction, problems in Customer Relation Management System (CRMS).
- Ensure all customers and sellers feedback/complaints/Disputes are addressed as and when required or escalate the same to the respective team when necessary.
Requirements:
- Min SPM or higher
- Prefer got own transport ( required to work night shift)
- Able to work rotational shift
- Friendly and able to write & read in English
Salary:
RM2, RM2,700.00 per month
Schedul
e:
- Rotational shift
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