Duty Manager

2 weeks ago


Johor Bahru, Johor, Malaysia Pinetree Marina Resort Full time
_Responsibilities_

  • To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
  • To provide daytoday supervision, direction and leadership to all Front Office personnel under the guidance of the Operations Manager in accordance with the objectives, performance and quality standard set.
  • Responsible for the swift handling of guest requests
  • Responsible to oversee the completion of Night Audit and End of Day procedures.
  • Maintain courteous guest service and respond promptly to guest enquiries, complaints, needs, special request and other related matters and ensure optimal level of guest satisfaction and repeat business.
  • Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and record in the Duty Manager's log/handover book.
  • Handle, record and follow through on issues or emergencies that arise and discuss all matters that needed follow up with the next shift Manager.
  • Ensure proper follow of the room request and coordination with housekeeping regarding the priorities in room cleaning.
  • Train, coach, motivate and supervise all front office staff.
  • Perform other tasks deemed necessary for the smooth operations of the hotel or Instructed by the Operations Manager.
  • Requirements_
  • Fluent in English and Bahasa Malaysia, both written and verbal are required. Other foreign language is an advantage
  • At least 3 year(s) of working experience in Hospitality and Front Office roles
  • Good communicator, independent with good organization, leadership and multitasking skills, with the passion to deliver quality work while meeting tight deadlines
  • Applicants
    MUST be willing to work in Puteri Harbour
  • Applicants
    MUST be flexible in working hours, including weekends and holidays.

Job Types:
Full-time, Permanent

Salary:
RM2, RM3,500.00 per month

Benefits:

  • Flexible schedule
  • Free parking
  • Meal allowance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Holidays
  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental pay types:

  • Overtime pay
  • Tips
  • Yearly bonus

Application Question(s):

  • How long of your notice period with current employer?
Expected Start Date: 09/04/2023
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