![Pinetree Marina Resort](https://media.trabajo.org/img/noimg.jpg)
Duty Manager
2 weeks ago
- To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
- To provide daytoday supervision, direction and leadership to all Front Office personnel under the guidance of the Operations Manager in accordance with the objectives, performance and quality standard set.
- Responsible for the swift handling of guest requests
- Responsible to oversee the completion of Night Audit and End of Day procedures.
- Maintain courteous guest service and respond promptly to guest enquiries, complaints, needs, special request and other related matters and ensure optimal level of guest satisfaction and repeat business.
- Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and record in the Duty Manager's log/handover book.
- Handle, record and follow through on issues or emergencies that arise and discuss all matters that needed follow up with the next shift Manager.
- Ensure proper follow of the room request and coordination with housekeeping regarding the priorities in room cleaning.
- Train, coach, motivate and supervise all front office staff.
- Perform other tasks deemed necessary for the smooth operations of the hotel or Instructed by the Operations Manager.
- Requirements_
- Fluent in English and Bahasa Malaysia, both written and verbal are required. Other foreign language is an advantage
- At least 3 year(s) of working experience in Hospitality and Front Office roles
- Good communicator, independent with good organization, leadership and multitasking skills, with the passion to deliver quality work while meeting tight deadlines
- Applicants
MUST be willing to work in Puteri Harbour - Applicants
MUST be flexible in working hours, including weekends and holidays.
Job Types:
Full-time, Permanent
Salary:
RM2, RM3,500.00 per month
Benefits:
- Flexible schedule
- Free parking
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Holidays
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Overtime pay
- Tips
- Yearly bonus
Application Question(s):
- How long of your notice period with current employer?
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